Martha Monica Sobrera
Lehigh Acres,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
2024
2024
years of post-secondary education
Work History
Manager
BSD SERVICES INC
Naples, Florida
04.2016 - 01.2024
- Oversaw daily operations to ensure efficient service delivery and client satisfaction.
- Developed training programs for new staff to enhance service quality and team cohesion.
- Implemented process improvements to streamline workflows and reduce operational delays.
- Facilitated communication between departments to promote collaboration and information sharing.
- Conducted regular meetings to address challenges and align team objectives with company goals.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Building Supervisor
Resort Management Inc.
Marco Island, Florida
07.2007 - 03.2016
- Supervised daily building operations and maintenance tasks across multiple facilities.
- Coordinated schedules for staff to ensure efficient coverage and workflow.
- Implemented safety protocols and training programs for all personnel.
- Conducted regular inspections to identify maintenance needs and compliance issues.
- Managed vendor relationships for contracted services and supplies procurement.
- Led team meetings to discuss project updates, concerns, and improvements.
- Developed reports on building conditions and maintenance activities for management review.
Education
The Tax Colleges - Federal Income Tax
Kaiser
12.2016 - 04.2025
Notary Public State of Florida
Tallahassee, FLBrause
Uruguay, CASkills
- Operational management
- Staff training
- Process improvement
- Performance monitoring
Timeline
The Tax Colleges - Federal Income Tax
Kaiser
12.2016 - 04.2025
Manager
BSD SERVICES INC
04.2016 - 01.2024
Building Supervisor
Resort Management Inc.
07.2007 - 03.2016
Notary Public State of Florida
Brause