Martha P. Rodriguez
Valley Center,United States
Summary
Detail-oriented candidate with strong organizational skills and ability to handle multiple tasks simultaneously with high accuracy. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Bank Teller
Wells Fargo
Madera, CA
02.2023 - 11.2023
- Serve as primary point of contact for clients and customers, providing assistance with account maintenance and transactions.
- Maintain in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Build and strengthen customer relationships while learning about customers financial needs, establishing trust and optimizing sales opportunities.
- Process a wide variety of retail banking transactions for personal and commercial customers while maintaing a balanced drawer daily to minimize loss.
Customer Service / Sales Agent
Fred Loya Auto Insurance
Madera
10.2021 - 02.2023
- Performed as a liaison to ensure client needs and developed tailored solutions to increase customer satisfaction and client retention.
- Processed customer endorsements, payments and inquiries via phone, email and, in-person communication.
- Achieved or exceeded company defined sales quotas by delivering excellent customer service, strategic cold calling and active listening.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
Education
High School Diploma -
Pioneer Technical Center
Madera, CA06.2020
Skills
- Spanish Speaking
- Cash Handling
- Exceptional Customer Service
- Detailed Analysis
- Account Services
- Identity Verification
- Clerical Support
- Banking
- Phone Inquiries
- Revenue Growth
- Customer Relationship Development
Timeline
Bank Teller
Wells Fargo
02.2023 - 11.2023
Customer Service / Sales Agent
Fred Loya Auto Insurance
10.2021 - 02.2023
High School Diploma -
Pioneer Technical Center