MARTHA PATRICIA CARDENAS PORTILLO
Summary
Dedicated professional with expertise in customer service software, conflict resolution, and maintaining a positive attitude. Skilled in advising, motivating, monitoring, and tracking client progress. Adept at conducting research, reviewing data and analyzing system performance. Motivated, flexible and versatile with significant background in administrative roles.
Overview
16
16
years of professional experience
Work History
Administrative Director
Always Children Learning Center
01.2021 - Current
- Managed daily operations and administrative tasks
- Supervised and cared for children
- Planned and executed activities
- Provided teaching and academic support
- Communicated with parents
- Maintained the learning environment
- Observed and evaluated child development.
Retail Sales Associate
Goodwill Industries
01.2018 - 01.2020
- Provided general customer service
- Resolved merchandise issues, processed regular sales, returns, and special discounts
- Maintained store hygiene above standards.
Administrative and Financial Manager
Servinao Norberto Alirio
01.2013 - 01.2017
- Managed administrative tasks, including portfolio management and customer service
- Handled special negotiations and personnel hiring
- Managed general portfolio, employee payments, and promoter compensation.
Administrative Analyst
Asset Company S.A.S
01.2009 - 01.2012
- Managed administrative aspects of social and humanitarian projects
- Supported budgeting and coordinated solutions for low-income families and humanitarian issues.
Education
Behavioral Health Targeted Case Management -
01.2021
Certified Public Accountant -
Francisco Jose de Caldas District University, Colombia12.1994
High School Diploma -
Mixed Cooperative of the Barrios del Sur, Colombia11.1987
Skills
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Access)
- Problem-solving
- Organized
- Effective verbal and written communication
- Interpersonal skills
- Document Management
Timeline
Administrative Director
Always Children Learning Center
01.2021 - Current
Retail Sales Associate
Goodwill Industries
01.2018 - 01.2020
Administrative and Financial Manager
Servinao Norberto Alirio
01.2013 - 01.2017
Administrative Analyst
Asset Company S.A.S
01.2009 - 01.2012
Behavioral Health Targeted Case Management -
Certified Public Accountant -
High School Diploma -
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