Marthe Basse
Chicago
Summary
Professional service professional with strong track record in delivering customer satisfaction and efficient problem resolution. Known for exceptional communication skills, adaptability, and focus on teamwork to achieve optimal results. Expertise includes handling customer inquiries, managing service processes, and ensuring quality standards are met. Recognized for reliability and ability to thrive in dynamic environments.
Overview
18
18
years of professional experience
Work History
Passengers Service Agent (lounge)
Swissport ORD Chicago
04.2024 - Current
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Purser
AIR SENEGAL INTERNATIONAL (Senegalese Airline)
01.2018 - 01.2021
- Supervised cabin attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations.
- Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
- Worked closely with housekeeping staff to ensure cabins were maintained at an impeccable standard for guest comfort.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Coordinated passenger services to enhance travel experience and ensure compliance with airline policies.
Flight attendant
ETHIOPIAN AIRLINE
05.2013 - 07.2018
- Delivered exceptional customer service to passengers, addressing inquiries and resolving issues promptly.
- Conducted safety demonstrations, ensuring compliance with aviation regulations and passenger understanding.
Sales representative
Thialy pharma Agency
01.2012 - 02.2013
- Developed and maintained strong client relationships to enhance customer loyalty
- Conducted product demonstrations and presentations to educate healthcare professionals
Shop assistant
KIM BOUTIQUE
01.2008 - 01.2011
- Assisted customers with product selection and provided personalized service to enhance shopping experience.
- Maintained inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
Education
License - marketing management and master 1 management of project
Sub Déco (west Africa University)
Dakar, Senegal01.2020
Aviation
EThiopian Training Center
Addis Abeba, EthiopiaPharmaceutical sales representative training
IFAA(training Institute in Business And Administration)
01.2011
Theoretical training- practical at( Air Ivoire airline)
IFPNC( Flight Attendant Training Institute) Dakar Sénégal
Dakar, Sénégal01.2008
Departement de contemporary littérature(1st year)
CHEIKH ANTA DIOP UNIVERSITY( Dakar- Sénégal)
Dakar, Sénégal01.2007
High School Diploma -
Lycee Parcelle Assainie
Dakar ,Senegal01.2006
Skills
- Client support
- Skilled in resolving conflicts
- Emergency preparedness planning
- Regulatory safety compliance
- Crew coordination
- Passenger relations
- VIP guest services
- Flight operations support
LANGUAGES
FRENCH. - ENGLISH
Timeline
Passengers Service Agent (lounge)
Swissport ORD Chicago
04.2024 - Current
Purser
AIR SENEGAL INTERNATIONAL (Senegalese Airline)
01.2018 - 01.2021
Flight attendant
ETHIOPIAN AIRLINE
05.2013 - 07.2018
Sales representative
Thialy pharma Agency
01.2012 - 02.2013
Shop assistant
KIM BOUTIQUE
01.2008 - 01.2011
License - marketing management and master 1 management of project
Sub Déco (west Africa University)
Aviation
EThiopian Training Center
Pharmaceutical sales representative training
IFAA(training Institute in Business And Administration)
Theoretical training- practical at( Air Ivoire airline)
IFPNC( Flight Attendant Training Institute) Dakar Sénégal
Departement de contemporary littérature(1st year)
CHEIKH ANTA DIOP UNIVERSITY( Dakar- Sénégal)
High School Diploma -
Lycee Parcelle Assainie