Martieria Robinson
Benton,AR
Summary
Experienced Customer Service Representative with strong skills in oral and written communication, active listening, and analytical problem-solving. Focus on enhancing customer experiences by employing service-oriented behaviors, understanding their desires, and providing customized solutions to build loyalty. Dedicated leader and problem-solver committed to streamlining operations, decreasing costs, and promoting organizational efficiency. Independent decision-maker with sound judgment consistently making positive contributions to company success.
Overview
9
9
years of professional experience
Work History
Transportation Customer Service Representative
Verida
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated Medicaid transportation services for clients, ensuring timely and efficient travel arrangements.
- Scheduled and coordinated ride bookings for customers.
- Managed over 70 inbound calls daily, addressing customer inquiries and providing effective solutions.
Healthcare Customer Service Representative
Wipro Technologies
07.2022 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Safeguarded medical records and patient data in accordance with HIPAA protocols.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Customer Service Representative
US Bank Service Center
10.2021 - 07.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Cashier
10Box Cost Plus
01.2016 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate Of Business Administration - Accounting
University Of Arkansas Pulaski Technical College
Little Rock, ARSome College - Business Administration
Jackson State University
Jackson, MSDimploma -
McClellan High
Little Rock, AR05.2019
Skills
- Detail Oriented
- Cs Pro Agent
- Insurance Information Collection
- Microsoft Word expert
- Problem Solving
- Active Listening
- Empathic
- Citrix Workspace
- HIPPA Compliance Certified
- Genysis
- Progress-Focused
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Education
true
Timeline
Transportation Customer Service Representative
Verida
04.2023 - Current
Healthcare Customer Service Representative
Wipro Technologies
07.2022 - 09.2023
Customer Service Representative
US Bank Service Center
10.2021 - 07.2022
Cashier
10Box Cost Plus
01.2016 - 08.2019
Some College - Business Administration
Jackson State University
Dimploma -
McClellan High
Associate Of Business Administration - Accounting
University Of Arkansas Pulaski Technical College
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