Martik Shahoony
San Jose,CA
Summary
General Manager and Service technician with over 30 years optimizing system performance. Expertise in troubleshooting, repair, and customer service. Achieved 80% first-visit resolve rate.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Service Technician
Martik Office Machines
San Jose, CA
01.1993 - Current
- Resolved 85% of tech issues on first visit
- Diagnosed and repaired office machines, ensuring optimal functionality and minimizing downtime.
- Documented service records accurately, contributing to better tracking of maintenance history.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Implemented inventory management practices for parts and supplies, reducing costs and improving availability.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance
- Researched and implemented new technologies and equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
High School Diploma -
Abraham Soghomonian High School
Tehran, Iran06-1984
Skills
- Technical Troubleshooting
- Advanced System Repair
- Customer Service
- Inventory Management
- Safety Protocols
- Efficiency Improvement
- Staff Training
- Time Management
Certification
- Certified Service Technician - Sharp Business Systems, Ricoh, Brother, HP, Samsung
Languages
Armenian
Full Professional
Persian
Full Professional
Timeline
Service Technician
Martik Office Machines
01.1993 - Current
High School Diploma -
Abraham Soghomonian High School