Summary
Overview
Work History
Education
Skills
Timeline
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Martin Callan

Houston,TX

Summary

Dynamic professional with a proven track record in customer service and sales management, notably at Mattress Firm. Excelled in building lasting client relationships and leading teams to exceed sales targets through exceptional service and strategic planning. Skilled in cash handling and POS systems, with a knack for thriving in high-volume environments. Demonstrates strong multitasking abilities and stress tolerance, ensuring quality and efficiency.

Overview

3
3
years of professional experience

Work History

Cocktail Server

Xanterra Parks & Resorts
08.2024 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Maintained clean and organized bar area.

Server

Tommy Bahamas
05.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Sales Manager

Mattress Firm
01.2022 - 05.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.

Education

Callan Christian Academy
Houston, TX

Skills

  • Customer Service
  • Cash Handling
  • Handling large groups
  • Alcohol awareness
  • Familiarity with POS systems
  • High-volume dining
  • Exceptional customer service
  • Menu Memorization
  • Cleaning and sanitization
  • Efficient multitasking
  • Payment Processing
  • Quality Control
  • Bar terminology
  • Stress Tolerance

Timeline

Cocktail Server

Xanterra Parks & Resorts
08.2024 - Current

Server

Tommy Bahamas
05.2023 - 06.2024

Sales Manager

Mattress Firm
01.2022 - 05.2023

Callan Christian Academy

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Martin Callan