Chris Phillips
Monroe,NC
Summary
Dynamic leader with a proven track record at AVI Foodsystems, enhancing operational efficiency and employee performance. Excelled in operations management and leadership, fostering team collaboration and driving customer satisfaction.
Demonstrated expertise in employee relations and route management, significantly improving accountability and service delivery.
Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Bring strong understandings of organizational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills in Branch Manager.
Overview
27
27
years of professional experience
Work History
Operations Manager
AVI Foodsystems
06.2023 - Current
- Supervising operations staff and kept employees compliant with company policies and procedures.
- Empowering employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducting regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managing inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracking employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacting well with customers to build connections and nurturing relationships.
Route Supervisor
Refreshment Services
09.2017 - 06.2023
- Visited customers and customer sites to evaluate and resolve customer service issues.
- Conducted driver ride-alongs, trainings and observations to evaluate and improve employee performance.
- Monitored daily routes to resolve issues and drive operational effectiveness.
Route Driver
Refreshment Services
04.2009 - 09.2017
- Delivered orders to customers to drive full satisfaction.
- Managed product transitions from warehouse to customer site, loading, and unloading product.
- Operated delivery vehicles safely and efficiently.
- Maintained positive relationships with customers to promote continued service.
Foreman
Griffin Masonry
04.2006 - 06.2009
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Brick Mason
Griffin Masonry
04.1999 - 04.2006
- Constructed and repaired brick, concrete block, and stone structures for commercial and residential customers.
- Utilized common power and hand tools to complete each masonry project.
- Interpreted project blueprints or specifications to obtain information for masonry projects.
- Operated heavy equipment such as forklifts safely and efficiently to move materials.
- Worked safely on scaffolding at various heights.
Laborer/Mason
Hyatt Construction
06.1998 - 04.1999
- Provided labor support to masons and other skilled trades.
- Operated forklifts and boom lifts to complete various tasks.
- Helped with erecting scaffolding
- Operated equipment such as forklifts to move bricks and supplies.
- Mixed mortar to lay bricks, stones and concrete sidewalks.
Education
High School Diploma -
Piedmont High School
Monroe, NC06-1998
Skills
- Problem-solving
- Leadership skills
- Excellent customer service
- Crew leadership
- Willingness to learn
- Operations management
- Strong work ethic
- Decision-making
- Employee relations and conflict resolution
- Route management
- Driver training
- Teamwork and collaboration
Timeline
Operations Manager
AVI Foodsystems
06.2023 - Current
Route Supervisor
Refreshment Services
09.2017 - 06.2023
Route Driver
Refreshment Services
04.2009 - 09.2017
Foreman
Griffin Masonry
04.2006 - 06.2009
Brick Mason
Griffin Masonry
04.1999 - 04.2006
Laborer/Mason
Hyatt Construction
06.1998 - 04.1999
High School Diploma -
Piedmont High School
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