Martin Chavez
Chula Vista,CA
Summary
Highly driven Marketplace Director successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes Business management, acquisition and retention of long term customers/member base, talent mapping leading to promotion, growing the top and bottom line for multiple stores. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Marketplace Director
Best Buy
San Diego
04.2024 - Current
- Collaborated with AVP, Market staff and Directors to establish Marketplace Vision for M55 "The Double Nickle"
- Cultivated strong relationships with customers by responding NPS Comments promptly to inquiries or complaints. (Company Leading)
- Assessed employee performance against established benchmarks or targets. (Employee RPD/ Making Employees Better").
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency. (Company Objective Key Results)
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Coordinated resources across Micro Markets to maximize year over year top line/bottom line growth
General Manager
Best Buy
Chula Vista, CA
04.2011 - 03.2023
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation. Healthy Profit/Loss statement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Business rhythms.
- Conducted market research to identify trends, opportunities, and threats in the industry. Business assessments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization. Talent bench.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Education
High School Diploma -
Mission Bay High School
San Diego, CA06-1997
Skills
- P&L Management
- Customer Retention
- Business Planning
- Team Management
- Sales management
Affiliations
- Avid runner/cyclist
- Proud husband and father of 3 wonderful children
- loves to travel/ visits national parks with family
Accomplishments
- Ultra cycling/ Marathon & long distance running
- 2 Degree Black-belt Tang Soo Do
- Martial Arts instructor
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Marketplace Director
Best Buy
04.2024 - Current
General Manager
Best Buy
04.2011 - 03.2023
High School Diploma -
Mission Bay High School