Martin Cruz
Conroe
Summary
Dynamic operations leader with a proven track record at Sagelane Carwash, excelling in team leadership and problem-solving. Enhanced service delivery and reduced costs through strategic process improvements. Certified in Ceramic and PPF, adept at optimizing workflows and fostering customer satisfaction. Skilled in P&L management and inventory control. With my time at Pristine Auto Spa and Valet, I helped grow and managed the company across all locations. Pristine Auto Spa and Valet got bought out by SageLane Carwash in 2023. I stayed on to assist in their Business development, with the goal of expanding and opening new locations. All while managing the existing business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Sagelane Carwash
12.2023 - Current
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Implemented training programs to enhance team performance and operational consistency.
- Monitored inventory levels and coordinated supply orders to prevent service disruptions.
- Developed schedules for staff to optimize resource allocation and improve productivity.
- Handel Payroll and monitor time cards.
- Open and launch new locations
Area Manager
Pristine Auto Spa and Valet
09.2017 - 12.2023
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Streamlined processes to enhance efficiency and reduce operational costs across multiple locations.
- Developed training programs for staff, improving service quality and employee retention rates.
- Implemented inventory management systems to monitor stock levels and minimize waste.
Sample Coordinator
Complete Flooring Supply
07.2013 - 09.2017
- Coordinated sample requests and ensured timely delivery to clients
- Managed inventory of flooring samples, optimizing storage and accessibility
- Collaborated with sales team to align sample offerings with client needs
- Trained new staff on sample handling procedures and customer service protocols
- Handled quality control on all new products recieved.
- worked closly with overseas manufactures
Education
No Degree - Nursing Leadership And Management
Dalton State College
Dalton, GA05-2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Great under pressure
- Ceramic Certified
- PPF Certified
- P&L experience
Certification
Ceramic Coating
PPF(paint protection film)
Timeline
Operations Manager
Sagelane Carwash
12.2023 - Current
Area Manager
Pristine Auto Spa and Valet
09.2017 - 12.2023
Sample Coordinator
Complete Flooring Supply
07.2013 - 09.2017
No Degree - Nursing Leadership And Management
Dalton State College