Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Martin Cruz

Conroe

Summary

Dynamic operations leader with a proven track record at Sagelane Carwash, excelling in team leadership and problem-solving. Enhanced service delivery and reduced costs through strategic process improvements. Certified in Ceramic and PPF, adept at optimizing workflows and fostering customer satisfaction. Skilled in P&L management and inventory control. With my time at Pristine Auto Spa and Valet, I helped grow and managed the company across all locations. Pristine Auto Spa and Valet got bought out by SageLane Carwash in 2023. I stayed on to assist in their Business development, with the goal of expanding and opening new locations. All while managing the existing business.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager

Sagelane Carwash
12.2023 - Current
  • Managed daily operations to ensure efficient workflow and high-quality service delivery.
  • Implemented training programs to enhance team performance and operational consistency.
  • Monitored inventory levels and coordinated supply orders to prevent service disruptions.
  • Developed schedules for staff to optimize resource allocation and improve productivity.
  • Handel Payroll and monitor time cards.
  • Open and launch new locations

Area Manager

Pristine Auto Spa and Valet
09.2017 - 12.2023
  • Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
  • Streamlined processes to enhance efficiency and reduce operational costs across multiple locations.
  • Developed training programs for staff, improving service quality and employee retention rates.
  • Implemented inventory management systems to monitor stock levels and minimize waste.


Sample Coordinator

Complete Flooring Supply
07.2013 - 09.2017
  • Coordinated sample requests and ensured timely delivery to clients
  • Managed inventory of flooring samples, optimizing storage and accessibility
  • Collaborated with sales team to align sample offerings with client needs
  • Trained new staff on sample handling procedures and customer service protocols
  • Handled quality control on all new products recieved.
  • worked closly with overseas manufactures

Education

No Degree - Nursing Leadership And Management

Dalton State College
Dalton, GA
05-2016

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Great under pressure
  • Ceramic Certified
  • PPF Certified
  • P&L experience

Certification

Ceramic Coating

PPF(paint protection film)


Timeline

Operations Manager

Sagelane Carwash
12.2023 - Current

Area Manager

Pristine Auto Spa and Valet
09.2017 - 12.2023

Sample Coordinator

Complete Flooring Supply
07.2013 - 09.2017

No Degree - Nursing Leadership And Management

Dalton State College