Martin Danner
Rawlins,WY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
Work History
General Manager
Taco Johns
Rawlins, WY
11.2008 - 03.2013
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
- Created schedules and monitored payroll to remain within budget.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained employees on duties, policies and procedures.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Administered employee discipline through verbal and written warnings.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Supervised employees through planning, assignments, and direction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
Travel centers of America
Cleveland , OH
12.2002 - 12.2008
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Led employee evaluations with constructive feedback to boost performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, interviewed and hired qualified staff for open positions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Collaborated with others to discuss new opportunities.
General Manager
Pyramid Inn
Killbuck, NY
04.1998 - 11.2002
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained employees on duties, policies and procedures.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Administered employee discipline through verbal and written warnings.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Supervised employees through planning, assignments, and direction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Implemented campaigns and promotions to help with developing goods and services.
- Guided management and supervisory staff to promote smooth operations.
General Manager
Travel ports
Belmont, NY
10.1991 - 12.1998
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
High School Diploma -
L.V.C.S.
Little Valley, NY06-1980
Skills
- Contract Negotiations
- Process Automation
- Loss Prevention
- Branding
- Sales
- Customer Relationship Management
- Business Development
- Service Quality Improvement
- Advertising and Marketing
- Staff Supervision
- P&L Management
- Customer Retention
- Safety Protocol
- Employee Scheduling
- Communication Skills
- Training and Coaching
- Training and Development
- Leadership and Team Building
- Supervision and Training
- Cross-Functional Team Management
- Facility Management
- Budget Coordination
- Recruitment
- Labor Cost Controls
- Sales Expertise
- Budget Analysis
- Community Outreach
- Multi-Unit Operation Management
- Leadership
- Networking Abilities
- Revenue and Market Expansion
- Safety Assurance
- Purchasing
- New Business Development
Timeline
General Manager
Taco Johns
11.2008 - 03.2013
General Manager
Travel centers of America
12.2002 - 12.2008
General Manager
Pyramid Inn
04.1998 - 11.2002
General Manager
Travel ports
10.1991 - 12.1998
High School Diploma -
L.V.C.S.