Martin DeAllie Jerry
Brooklyn,NY
Summary
My name is Martin DeAllie Jerry, I am a humble, flexiable, dedicated & reliable Person. I am a all around peoples person and i love to help others. I consider myself a trustworthy professional person providing exceptional customer service through active listening and problem solving & i have the with the ability to do anything i put my mind to.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
GCS
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Frontline Commincations
Verizon
02.2021 - 11.2023
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Contributed to project success by assisting in the planning and execution of equipment upgrades and expansions.
Truck Driver
TDY Moving & Storage
05.2018 - 01.2021
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise
Foreman Truck Driver
A1 Moving & Storage
10.2016 - 04.2019
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Education
Associate of Arts - Recording Arts Technology
Full Sail University
Winter Park, FL08.2013
High School Diploma -
St Lucie West Centennial
Port Saint Lucie, FL05.2011
Skills
- Professionalism and Etiquette
- Customer Retention Strategies
- Strong Work Ethic
- Data entry proficiency
- Customer Service
- Data Entry
- Computer Operations Management
- Customer service mindset
- Customer service support
- Customer service understanding
- Customer service skills
Timeline
Customer Service Representative
GCS
01.2024 - Current
Frontline Commincations
Verizon
02.2021 - 11.2023
Truck Driver
TDY Moving & Storage
05.2018 - 01.2021
Foreman Truck Driver
A1 Moving & Storage
10.2016 - 04.2019
Associate of Arts - Recording Arts Technology
Full Sail University
High School Diploma -
St Lucie West Centennial