Martin Espinoza
Lakewood,CA
Summary
Energetic team-player experienced working in high-volume medical practice environment. Skilled in fast paced, time-restrained social settings with strong knowledge of medical terminology and applications for wide range of situations involving effective patient service. Strong time management, customer service and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Disneyland Resort
05.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Patient Administrator
AMI
09.2021 - 06.2022
- Worked in a team-based environment to get LAUSD clientele (faculty and students) daily COVID-19 tested -as required by Governor Gavin Newsom for the City of Los Angeles.
- Checked-in LAUSD faculty and students for LAUSD required COVID-19 daily testing.
- Facilitated helpful, problem-solving communication to answer appointment-based questions asked by LAUSD faculty, students and parents.
- Worked with company Logisticians to take vital inventory of testing vials, PPE, and general refreshments.
- Created LAUSD accounts for student's (with presence of parent/guardian) and contractors to expedite COVID-19 testing protocols.
Patient Coordinator
Expert MRI
11.2020 - 09.2021
- Worked closely with MRI, X-Ray, and CT technologists to provide patients with quick and efficient service via bilateral, time-based decisions.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Screen patients for possible dangers before upcoming MRI examinations.
- Provided accurate numerical based data about site performance and site inventory to executive management.
Package Handler/Driver Helper
United Postal Service, UPS
11.2019 - 09.2020
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Installed protective devices on or around products to prevent damage during transport.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
Associate of Science - Biological Sciences
Long Beach City College
Long Beach, CA12.2020
High School Diploma -
Millikan High School
Long Beach, CA06.2017
Skills
- Patient Care
- Medical Records Management
- Patient Information Collection
- Verbal and written communication
- Decision making
- Relationship building
- Quality assurance
- Medical terminology
- Patient education
- Multitasking ability
- Strategic planning
Certification
Certified in Standard First Aid and Personal Safety and Cardiopulmonary Resuscitation (CPR) granted by the American Red Cross.
Timeline
Retail Sales Associate
Disneyland Resort
05.2023 - Current
Patient Administrator
AMI
09.2021 - 06.2022
Patient Coordinator
Expert MRI
11.2020 - 09.2021
Package Handler/Driver Helper
United Postal Service, UPS
11.2019 - 09.2020
Associate of Science - Biological Sciences
Long Beach City College
High School Diploma -
Millikan High School