Martin Graham
Greeley,CO
Summary
Highly motivated and meticulous Training Specialist with [X] years of experience in identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees' skills and performance. Skilled in delegating tasks to teams, implementing strategies to improve business processes, and successfully onboarding new employees.
Overview
18
18
years of professional experience
Work History
Senior Training Specialist
Kasa Living
07.2022 - 06.2023
- Develop training materials by identifying and assessing training needs of organization through job analysis and consultation with managers resulting in enhancing and improving employee performance and skills
- Develop staff into successful leaders by conducting comprehensive training and supervision on business processes and procedures and achieving business goals, leading to competent staff and overall success of teams
- Built out a catalog of training materials from the ground up using the Learning Management System, Lessonly resulting in a streamlined training program
- Implemented a closed-loop data analysis and quality assurance program to ensure specialists were adhering to company standards
Training Specialist
Kasa Living
03.2021 - 07.2022
- Trained and mentored 100+ new personnel hired to fulfill various roles
- Developed training handbooks, computer tutorials, and reference materials.
- Prepared videos for online and remote instruction.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skill set.
Guest Experience Specialist
Kasa Living
09.2020 - 03.2021
- Managed over 50+ guest calls per day
- Resolved guest complaints and discrepancies in a prompt and courteous manner.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Store Manager
Bag' N Baggage
10.2013 - 03.2020
- Led the Santa Monica location through the ownership transition from Magellan's Travel to Bag' N Baggage
- Achieved top salesperson status while at the Dallas location and facilitated the largest corporate sale in the company’s history— a $65k sale in 2018.
Sales Floor Associate
Bag' N Baggage
09.2012 - 10.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
Trinity Industries
04.2007 - 02.2009
- Maintained existing and new client relationships
- Managed tank/railcar route schedule data and logs
Records Retention Analyst
Trinity Industries
02.2005 - 04.2007
- Archived and kept track of record retention schedules for multiple warehouses
- Implemented changes in records management procedures and software as warranted
- Coordinated delivery of time-sensitive documents
Education
No Degree - Video Production
Art Institute of Dallas
06.2012
Skills
- Training & Development,
- Curriculum Development
- Performance Management
- Onboarding
- Employee Development
- Data Analysis
- Quality Assurance
- Public Speaking
- Oral & Written Skills
- Google Suite,
Timeline
Senior Training Specialist
Kasa Living
07.2022 - 06.2023
Training Specialist
Kasa Living
03.2021 - 07.2022
Guest Experience Specialist
Kasa Living
09.2020 - 03.2021
Store Manager
Bag' N Baggage
10.2013 - 03.2020
Sales Floor Associate
Bag' N Baggage
09.2012 - 10.2013
Customer Service Representative
Trinity Industries
04.2007 - 02.2009
Records Retention Analyst
Trinity Industries
02.2005 - 04.2007
No Degree - Video Production
Art Institute of Dallas
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