Martin-Joe Keanu Day Tongol
Las Vegas,NV
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Rep Stocker
Resorts World -RW Gift shops
Las Vegas, NV
02.2025 - Current
- Make tickets for some merchandise using SKU and UPC
- Remodeling the stores when getting new merchandise or based on the season
- Help with ordering the merchandise
- Locking and unlocking stores
- We count the inventory 2 times a year, but sometimes more for each store and warehouse, based on the inventory company that helps with doing inventory checks
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Sales Associate
Resorts World -RW Gift shops
Las Vegas, NV
02.2022 - 05.2023
- Sell box office merchandise and tickets for concerts
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Front-end Cashier
Walmart #2838
Henderson, NV
09.2021 - 12.2021
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Freezer/Cooler/Deli Associate
Sam's Club #8177
Las Vegas, NV
09.2019 - 01.2021
- Stocked merchandise
- Docker
- Cleaned customer traffic-heavy areas
- Customer service
- Changed the bailor.
- Inventory
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Assisted in staff training initiatives, sharing knowledge and best practices with new employees to ensure seamless integration into the team.
- Accurately operated cash register to process customer payments.
Sales Associate
Big Lots
Henderson, NV
03.2018 - 08.2019
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Education
Bachelor of Science - Graphic Design And Multi Media
University of Nevada, Las Vegas
Las Vegas, NV05.2030
Associate of Arts - Art
College of Southern Nevada
Las Vegas, NV05.2024
High School Diploma -
Valley High School
Las Vegas, NV06.2015
Skills
- Client relationship building
- Teamwork and collaboration
- Inventory control
- Multi-tasking strength
- Cash handling
- Point of sale operation
- Display setup
- Meeting deadlines
- Cash register operation
- Stocking and receiving
- Point-of-sale system
- Problem-solving
- Time management
- Technical troubleshooting
Timeline
Rep Stocker
Resorts World -RW Gift shops
02.2025 - Current
Sales Associate
Resorts World -RW Gift shops
02.2022 - 05.2023
Front-end Cashier
Walmart #2838
09.2021 - 12.2021
Freezer/Cooler/Deli Associate
Sam's Club #8177
09.2019 - 01.2021
Sales Associate
Big Lots
03.2018 - 08.2019
Bachelor of Science - Graphic Design And Multi Media
University of Nevada, Las Vegas
Associate of Arts - Art
College of Southern Nevada
High School Diploma -
Valley High School