Martin Lopez

• Delivered professional service, consistently achieving and exceeding GEICO sales call goals.
• Created accurate insurance quotes through GEICO sales systems.
• Explained coverage options and policy details to prospective customers.

Explained coverage options and policy details to prospective customers.

• Suggested additional coverage options, enhancing customer understanding and policy value.
• Developed customized sales approaches, effectively selling and upselling services to new and existing clients.
• Handled inbound customer calls to offer GEICO auto insurance policies.
• Reviewed applications for compliance with company and insurance standards.
• Provided homeowners insurance options to clients, Offered renters insurance solutions, Guided clients in condo insurance options, Motorcycle Insurance

• Supervised bar team to deliver exceptional customer service and streamline operations
• Train and mentor staff on beverage preparation and service standards
• Educated bartenders on service standards, drink recipes, and customer care techniques to elevate service quality.
• Oversee inventory management to maintain optimal stock levels and minimize waste
• Implement ordering processes to ensure timely replenishment of bar supplies
• Implemented and upheld alcohol compliance standards and responsible service procedures to ensure legal adherence.
• Addressed guest concerns with calm and professional communication to enhance customer satisfaction and resolve issues.

• Presented membership options and class packages to support sales conversations.
• Scheduled introductory workouts and studio visits for new clients.
• Processed memberships, payments, and account updates through studio systems.
• Greeted Orangetheory Fitness prospects and members with welcoming studio service.
• Explained class schedules, heart-rate training, and studio policies to prospects.
• Welcomed customers to the studio, ensuring a friendly atmosphere. and provided exceptional customer service.
• Answered calls and emails using Orangetheory Fitness communication standards.
• Maintained clean front desk area and organized Orangetheory Fitness sales materials.
• Supported team members with member check-in and daily studio operations.