Martin Martinez
Pearl Auto Detail
Laredo,TX
11
years of professional experience
Dynamic professional with a proven track record at Concentrix, excelling in customer service and active listening. Leveraged critical thinking to resolve complex inquiries, enhancing client satisfaction. Skilled in quality management and data entry, consistently achieving high compliance scores. Adaptable and committed to continuous improvement, fostering strong team collaboration and operational excellence.
Work History
Customer Service Representative
2 Years 9 Months- Resolved complex customer inquiries through phone, chat, and email support with accurate, timely communication.
- Documented interactions in CRM systems, ensuring complete case notes and consistent follow-up actions.
- De-escalated difficult customer situations by applying empathetic listening and policy-based solutions.
- Evaluated interactions against scorecards, ensuring compliance with quality standards and client requirements.
- Calibrated with leadership and operations teams to align scoring consistency across evaluators.
Mobile Detailer
5 Years 6 Months- Owner/Operator
- Detailed vehicles on-site, performing interior vacuuming, shampooing, and surface cleaning with consistent quality.
- Restored paint finish through hand washing, waxing, polishing, and spot treatment for exterior surfaces.
- Streamlined workflow efficiency by implementing effective time management strategies, resulting in timely completion of tasks.
- Cultivated lasting relationships with repeat clientele through personalized care and unmatched service excellence.
Rocha's Bar and Grill
1 Year 11 Months- Directed daily operations, aligning staffing, priorities, and workflow for consistent service delivery.
- Supervised team performance, coaching employees on procedures, quality standards, and accountability.
- Monitored budgets, controlled expenses, and supported cost-conscious decision-making.
- Coordinated scheduling, assignments, and coverage to maintain efficient department operations.
- Trained new hires on policies, systems, and job expectations to strengthen team consistency.
- Maintained professional, organized, and safe environment for employees and patrons.
Shield Puller
3 Years 2 Months- Coordinated material pulling and staging to keep mining operations supplied with required parts and equipment.
- Inspected incoming and outgoing materials for accuracy, damage, and compliance with safety standards.
- Loaded and unloaded supplies using forklifts, carts, and manual handling practices.
- Organized storage areas to improve retrieval speed and maintain orderly inventory flow.
- Served as a reliable resource for team members, always willing to offer assistance or share knowledge when needed.
Heavy Equipment Operator /General Laborer
2 Years 9 Months- Operated loaders, excavators, and haul trucks to move stone materials safely across quarry and yard.
- Inspected heavy equipment before shifts, verifying fluid levels, controls, and mechanical condition.
- Loaded and transported crushed stone to support production flow and site material staging.
- Followed safety procedures and traffic patterns to prevent incidents during equipment operation.
Education
GED
Skills
Customer service
Active listening
Critical thinking
Data entry
Quality management
Inspections and reviews
Training and mentorship
Test equipment operation
Adaptable to change
Material handling equipment
Continuous improvement mindset
Labor management
Landscaping
Pallet jack handling
Shipping and receiving
Order picking accuracy
Timeline
Customer Service Representative
Concentrix
01.2024 - CurrentRead More
Rocha's Bar and Grill
Rey Rocha
01.2022 - 12.2023Read More
Mobile Detailer
Pearl Auto Detail
04.2021 - CurrentRead More
Shield Puller
Warrior Met Coal Inc.
02.2018 - 04.2021Read More
Heavy Equipment Operator /General Laborer
Espinoza Stone
04.2015 - 01.2018Read More
Laredo Community College
GED
Read More