Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Martin Mazie

Field Technician VI
Eastlake,OH

Summary

Highly skilled and reliable Field Technician VI with 23 years of experience in the telecommunications field. Possesses in-depth knowledge of fiber optic and hybrid fiber-coaxial networks, and excels in the installation, configuration, and repair of complex network systems. Adept at collaborating with cross-functional teams and resolving technical issues swiftly and efficiently, thereby enhancing service reliability. Highly regarded for the ability to work effectively both independently and within a team.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Field Technician VI

Charter Communications
Mentor, OH
8 2017 - Current
  • Under minimal supervision, perform basic to complex installation, test & repair all Enterprise products and services.
  • Provide exceptional service to customers ensuring Charter services interface as expected with business systems.
  • Conduct physical site surveys for complex projects with direction of wiring, design and construction for Enterprise customers.
  • Performed cross connects and troubleshooting in data centers in NE Ohio footprint
  • Provided field support and work to simplify customer’s experience, working in alignment with PM's, ISP, I&O and Construction.
  • Currently part of 24/7 on call rotation to support after hours coverage
  • Trained and guided new technicians with team to equip them with skills and knowledge needed to efficiently perform FT VI responsibilities

Business Class Technician

Time Warner - Charter Communications
Cleveland, OH
05.2015 - 08.2017
  • Performed basic to complex installation of and troubleshoot/ repair coax based phone, internet or video services in residential and commercial environment (small to medium businesses) from tap to connection of CPE; including but not limited to, all necessary wiring of both interior and exterior associated equipment forward and return signal path of customer premise network
  • Interacted with business customers and their representatives, demonstrating understanding of and regard for unique priorities of business clients.
  • Contributed to 24/7 on call rotation to support after hours coverage

Lead Technician

Time Warner
Cleveland, OH
08.2006 - 05.2015
  • Provided support to direct Supervisor as well as maintain or improve technician performance and moral
  • Handled complex installations and escalated service issues until resolve. Guided and trained less experienced technicians that needed mentoring
  • Adhered to established policies and standards to safely complete projects
  • Contributed to 24/7 supervisor on call rotation to handle, coordinate and support all needs after normal business hours.

Education

High School Diploma -

Eastlake North
Eastlake, OH
09.1993 - 06.1997

Skills

  • Effective Communication

  • Strong Work Ethic

  • Technical Knowledge

  • Organization

  • Detail oriented

  • Flexibility

  • Adaptability

  • Team-oriented

Certification

SCTE BDS

Timeline

SCTE BTFS ( In Progress )

06-2024

SCTE BDS

05-2024

Business Class Technician

Time Warner - Charter Communications
05.2015 - 08.2017

Lead Technician

Time Warner
08.2006 - 05.2015

High School Diploma -

Eastlake North
09.1993 - 06.1997

Field Technician VI

Charter Communications
8 2017 - Current
Martin MazieField Technician VI