Martin Mazie
Field Technician VI
Eastlake,OH
Summary
Highly skilled and reliable Field Technician VI with 23 years of experience in the telecommunications field. Possesses in-depth knowledge of fiber optic and hybrid fiber-coaxial networks, and excels in the installation, configuration, and repair of complex network systems. Adept at collaborating with cross-functional teams and resolving technical issues swiftly and efficiently, thereby enhancing service reliability. Highly regarded for the ability to work effectively both independently and within a team.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Field Technician VI
Charter Communications
Mentor, OH
8 2017 - Current
- Under minimal supervision, perform basic to complex installation, test & repair all Enterprise products and services.
- Provide exceptional service to customers ensuring Charter services interface as expected with business systems.
- Conduct physical site surveys for complex projects with direction of wiring, design and construction for Enterprise customers.
- Performed cross connects and troubleshooting in data centers in NE Ohio footprint
- Provided field support and work to simplify customer’s experience, working in alignment with PM's, ISP, I&O and Construction.
- Currently part of 24/7 on call rotation to support after hours coverage
- Trained and guided new technicians with team to equip them with skills and knowledge needed to efficiently perform FT VI responsibilities
Business Class Technician
Time Warner - Charter Communications
Cleveland, OH
05.2015 - 08.2017
- Performed basic to complex installation of and troubleshoot/ repair coax based phone, internet or video services in residential and commercial environment (small to medium businesses) from tap to connection of CPE; including but not limited to, all necessary wiring of both interior and exterior associated equipment forward and return signal path of customer premise network
- Interacted with business customers and their representatives, demonstrating understanding of and regard for unique priorities of business clients.
- Contributed to 24/7 on call rotation to support after hours coverage
Lead Technician
Time Warner
Cleveland, OH
08.2006 - 05.2015
- Provided support to direct Supervisor as well as maintain or improve technician performance and moral
- Handled complex installations and escalated service issues until resolve. Guided and trained less experienced technicians that needed mentoring
- Adhered to established policies and standards to safely complete projects
- Contributed to 24/7 supervisor on call rotation to handle, coordinate and support all needs after normal business hours.
Education
High School Diploma -
Eastlake North
Eastlake, OH 09.1993 - 06.1997
Skills
Effective Communication
Strong Work Ethic
Technical Knowledge
Organization
Detail oriented
Flexibility
Adaptability
Team-oriented
Certification
SCTE BDS
Timeline
SCTE BTFS ( In Progress )
06-2024
SCTE BDS
05-2024
Business Class Technician
Time Warner - Charter Communications
05.2015 - 08.2017
Lead Technician
Time Warner
08.2006 - 05.2015
High School Diploma -
Eastlake North
09.1993 - 06.1997
Field Technician VI
Charter Communications
8 2017 - Current