Martin Neal
Cambridge,MA
Summary
Dedicated, Hardworking get along with everyone and well spoken detail-oriented individual. with a range of experience including customer service, warehouse and inventory management, problem solving, supervising employees. Well organized with additional training in culinary arts and restaurant positions as well as armed and unarmed security
Overview
16
16
years of professional experience
Work History
Shift Lead Supervisor,CASHIER,DELIVERY DRIVER
Insomnia Cookies
06.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Upsold additional products and services to customers, increasing revenue.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Tallied cash drawer at beginning and end of each work shift.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Addressed customer needs and made product recommendations to increase sales.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed customer inquiries and complaints in polite and professional manner.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Welcomed customers and helped determine their needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Head of Security,bartender,karaoke Dj,announcer ,
HONG KONG RESTAURANT/BAR
03.2010 - Current
- Hong Kong Restaurant
- Check IDs, Make drinks, Customer Service
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Spoke intelligently and enthusiastically regarding current music and performers to engage and entertain listeners.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Read commercials and announcements into microphone following prewritten scripts.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cook, Bartender,Cashier,inside/Outside Service Staff Member
Tasty Burger
09.2012 - 12.2016
- Server, Assembly/expo) TASTY BURGER
- Cook food, Customer Service, prepare food and run it to customers, cashier and front of house duties.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upsold additional products and services to customers, increasing revenue.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Tallied cash drawer at beginning and end of each work shift.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Kept bar presentable and well-stocked to meet customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Warehouse / Inventory Specialist ,customer Service
T.J Maxx
02.2010 - 06.2013
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Checked packages and merchandise for damage and notified vendors.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Kept warehouse up to safety and health regulations at all times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Simplified shipping and receiving processes for improved workflow.
- Improved efficiency with quick and accurate loading of boxes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
PCA,HOME HEALTH AIDE, COOK
Home Health Aid
02.2009 - 02.2010
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Ran errands for patients, did shopping, and picked up other necessities.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Developed rapport to create safe and trusting environment for care.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Provided transportation and appointments management.
Forklift Operator, Warehouse/Forklift Operator, WarehousE/Inventory Specialist Supervisor
ACTRESS STAFFING
09.2007 - 03.2009
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Packed items into appropriate containers for shipment.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
HIGH -
High School Diploma -
HYDE PARK HIGH
Hyde Park, MA06.1986
Skills
Detail Or
- Customer Service
- Problem Solving
- Inventory management
- Point of sale operation
- Security Experience
- Basic First Aid
- Risk Management Evaluations
- Body Searches
- Physical Restraint Training
- Suggestive Selling
- Control Crowd
- Stationary Surveillance
- Prevention of Unauthorized Entry
- Video Surveillance Systems
- Checking Credentials
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"SIMPLICITY WITHOUT COMPLEXITY"
"BIG DADDY YUM-YUMZ"
Timeline
Shift Lead Supervisor,CASHIER,DELIVERY DRIVER
Insomnia Cookies
06.2021 - Current
Cook, Bartender,Cashier,inside/Outside Service Staff Member
Tasty Burger
09.2012 - 12.2016
Head of Security,bartender,karaoke Dj,announcer ,
HONG KONG RESTAURANT/BAR
03.2010 - Current
Warehouse / Inventory Specialist ,customer Service
T.J Maxx
02.2010 - 06.2013
PCA,HOME HEALTH AIDE, COOK
Home Health Aid
02.2009 - 02.2010
Forklift Operator, Warehouse/Forklift Operator, WarehousE/Inventory Specialist Supervisor
ACTRESS STAFFING
09.2007 - 03.2009
HIGH -
High School Diploma -
HYDE PARK HIGH