Diethinia Rollins
Middletown,NY
Summary
Psychology major with a focus on counseling and behavioral health, seeking practical experience in clinical environments. Committed to understanding human behavior and enhancing support for individuals in need. Eager to develop skills essential for a future career as a psychotherapist.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
Insomnia Cookies
Vestal, New York
09.2025 - Current
- Managed daily operations to ensure efficient shift transitions and productivity.
- Led team meetings to communicate goals, updates, and address concerns.
- Handled cash register operations and ensured accurate transactions during shifts.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
Key Holder Supervisor
Bath & Body Works
Middletown, New York
05.2023 - Current
- Supervised sales team to ensure exceptional customer service.
- Trained new employees on store policies and procedures.
- Monitored inventory levels and assisted with stock replenishment.
- Collaborated with management on promotional strategies and events.
Assistant Manager
Sunglass Hut
Woodbury, New York
07.2024 - 03.2025
- Fostered a positive work environment through teamwork and open communication.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
Education
Bachelors Of Arts -
Binghamton University
Binghamton, NY12-2027
Orange County Community College
Middletown, NY05-2024
Middletown High School
Middletown, NY06-2023
Skills
- Customer service
- Team leadership
- Problem resolution
- Calm under pressure
- Effective communication
- Mental health awareness
- Cash handling
- Relationship building
- Strategic planning
Certification
Food Handler Certification
Accomplishments
Phi Theta Kappy Honor Society
Affiliations
Binghamton's Student Psychological Association Club
Timeline
Shift Leader Manager
Insomnia Cookies
09.2025 - Current
Assistant Manager
Sunglass Hut
07.2024 - 03.2025
Key Holder Supervisor
Bath & Body Works
05.2023 - Current
Bachelors Of Arts -
Binghamton University
Orange County Community College
Middletown High School