MARTIN PEREZ
Kingwood,TX
Summary
Experienced customer service-driven technician focused on establishing trust, respect, and rapport with clients. Proficient in clear and effective communication of findings. Motivated by positive reviews and proven success in the field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HVAC Technician
High Performance Air conditioning and heating
TX, US
07.2020 - Current
- Closed out all work orders after verifying completion and reporting any discrepancies
- Consulted with project management during group installations
- Filled out detailed work orders for each job completed
- Supplied technical support to customers
- Traveled more than 60 miles to job sites on a regular basis
- Worked overtime, holidays, and weekends to accommodate company
Hvac Selling Technician
Abacus plumbing, air conditioning and electrical
TX, US
07.2019 - 07.2020
- Customer service driven 100% satisfaction in all metrics
- 9 years HVAC industry experience
- Strong residential service and sales experience and strong trouble shooting
- Up to date on latest tools of the trade; testers and a committed lifelong learner
- Cleaning and servicing units with ability to perform tune ups and maintenance
- Very thorough on trouble shooting, repairs and servicing maintenance anything residential HVAC
- Technically competent with duct design and layout; as well as Heat Load Calculations, Blown in Insulation, Indoor Air Quality and Parts and Equipment Sales
- Planned and directed staff training and performance evaluations
- Approved all sales staff budget expenditures
- Trained all incoming technicians
- Contacted customers by phone and email in response to inquiries
- Promptly resolved all customer requests, questions and complaints
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Built relationships with customers and the community to establish long-term business growth
- Attended sales training camp and brought best practices leadership back to the company
HVAC Technician
High Performance Air conditioning and heating
TX, US
12.2016 - 07.2019
- Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems
- Inspected and tested refrigeration systems, safety devices and controls
- Tested chemical levels in refrigerators and freezers to verify compliance with regulations
- Calibrated and implemented the use of portable environmental monitoring equipment on all of my service calls
- Evaluated and tested laboratory fume hoods and bio-safety cabinets
- Repaired and replaced motors, bearings and belts
Owner/Operator
MWT off Road
TX, US
01.2013 - 12.2016
- Provided outstanding customer service
- Accurately read, understood, and carried out written instructions
- Adjusted repaired systems to meet manufacturers' performance specifications
- Communicated effectively with customers on future problems and repairs that might need to be addressed
- Completed routine maintenance to prevent future breakdowns
- Diagnosed computer and electric failure with appropriate testing equipment
- Maintained vehicle records by recording and filling all service and repairs
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems
- Managed and maintained the necessary level of supplies in the shop
- Disassembled engines and repaired or replaces defective parts
- Managed the front counter, including answering the phone and opening and closing the shop
- Supervised sic of employees in the repair shop
HVAC Technician
High Performance Air conditioning and heating
TX, US
05.2012 - 01.2013
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units
- Kept accurate records of time and materials used for each job
- Renovated plumbing and HVAC systems
- Programmed and operated computerized energy management systems
- Reviewed the work of external and internal contractors to guarantee consistency with quality and safety standards
- Worked overtime, holidays and weekends to accommodate company needs
- Consulted with project management during group installations
- Filled out detailed work orders for each job completed
- Supplied technical support to customers
Education
HIGH SCHOOL DIPLOMA -
LONE STAR COLLEGE
KINGWOOD, TX05.2006
Skills
- Sales Management
- Team Leadership
- Territory Expansion
- Account Development
- Marketing Management
- Revenue Growth
- Customer Service
- Team Management
- Customer Satisfaction
- Cross-Functional Team Leadership
- Fast-Paced Environment
- HVAC
Certification
- EPA Type II
- EPA Certification
Assessments
- Work style: Reliability, Proficient, 08/22
- Sales skills, Proficient, 12/22
- Mechanical knowledge, Proficient, 08/22
- Mechanical knowledge, Proficient, 03/23
Timeline
HVAC Technician
High Performance Air conditioning and heating
07.2020 - Current
Hvac Selling Technician
Abacus plumbing, air conditioning and electrical
07.2019 - 07.2020
HVAC Technician
High Performance Air conditioning and heating
12.2016 - 07.2019
Owner/Operator
MWT off Road
01.2013 - 12.2016
HVAC Technician
High Performance Air conditioning and heating
05.2012 - 01.2013
HIGH SCHOOL DIPLOMA -
LONE STAR COLLEGE