Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Martin Rodriguez

Summary

Dynamic professional with a proven track record at HEB, excelling in customer relations and sales expertise. Successfully trained to enhance performance and drive business growth. Adept at cross-functional team development and utilizing product knowledge to optimize client service and retention. Committed to delivering exceptional results in fast-paced environments.


Overview

7
7
years of professional experience

Work History

Cross Functional Representative

HEB Grocery Store
08.2023 - Current
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Keep cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Retrieved items for customers and verified prices.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Area Operations Manager

BlueWave Express Car Wash
06.2018 - 06.2023
  • Traveled to over 6 locations per week to manage each store and perform reviews of individual managers and employees.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

No Degree - Security Studies

Angelo State University
San Angelo, TX

High School Diploma -

Heights High School
Houston, Tx
05.2013

Skills

Customer relations

  • Sales expertise
  • Staff training
  • Client relationship building
  • Point-of-sale system
  • Cross-functional team development
  • Paperwork processing
  • Client service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Team Sports
  • I enjoy cooking for friends and family gatherings
  • Strategy Games
  • Music


Timeline

Cross Functional Representative

HEB Grocery Store
08.2023 - Current

Area Operations Manager

BlueWave Express Car Wash
06.2018 - 06.2023

High School Diploma -

Heights High School

No Degree - Security Studies

Angelo State University

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