Martin Rosette

• Provided exceptional customer service, ensuring a positive dining experience for all guests.
• Assisted in menu planning and food preparation, contributing to kitchen efficiency.
• Maintained cleanliness and organization of dining areas to enhance guest satisfaction.
• Collaborated with team members to optimize workflow during peak service hours.

• Utilizing the Management Information System (MIS) to track, analyze, and interpret complex data
• Conducting outreach and recruitment activities through MIS, ensuring accurate customer records
• Verifying eligibility and employment status of customers receiving TANF/Food Stamps
• Managing financial aid data, including childcare and transportation assistance.
• Monitoring performance and quality control, identifying opportunities for operational improvements.
• Maintaining databases and entered customer information into key systems like TWIST and WorkInTexas.com

• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Responded to customer calls and emails to answer questions about services.
• Maintained and managed customer files and databases.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Kept accurate records to document customer service actions and discussions.

• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Resolved customer complaints using established follow-up procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Followed document protocols to safeguard confidentiality of patient records.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Facilitated communication between patients and various departments and staff.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

• Kept detailed mileage and fuel reports to track overall fuel costs.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Updated logs and tracking documents accurately and according to schedule requirements.
• Generated consistent referrals and repeat business by providing friendly and fast service.
• Answered, scheduled, and responded to reservation calls at specific times and locations.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Communicated with customers to provide transport updates and confirm itinerary.

Supported needs of multiple guests

• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Answered customers' questions, recommended items, and recorded order information.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.