MARTIN SURIEL
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Development & Customer Service
Chelsea Piers Fitness
06.2022 - 04.2023
- Manages inbound and outbound calls to prospect client and present them with service and membership information to help drive sales conversion
- Provides white glove customer service by proactively communicating with clients about upcoming promotions and events
- Prevents churn by identifying inactive clients and finding creative solutions and offerings for retention
Hospitality Team Member
Chelsea Piers Fitness
12.2021 - 06.2022
- Identified opportunities for upselling additional hotel services or amenities during guest interactions leading to increased revenue generation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Aided in the organization of special events, such as fitness challenges or workshops, generating excitement among gym clientele and fostering community engagement.
Stock Associate & Sales Support
Kith
12.2020 - 11.2021
- Oversaw daily operation of the stockroom and ensured its organization and seamless product flow
- Maintained stockroom records and generated reports for management.
- Helped the sales staff increase performance and revenue by providing weekly product knowledge sessions and being a beacon of support whenever needed.
Assistant Manager | Instructor
ILoveKickboxing
12.2016 - 10.2018
- Managed daily operational procedures while co-leading a team of 8 instructors and teaching several classes with up to 30 participants daily
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted the business on social media and partnered with local businesses to drive brand awareness.
Education
Associates Degree -
CUNY CITY TECH
New York, NY01.2014
Skills
- Sales Outreach
- Creative Problem Solving
- Program Management
- Employee Coaching
- Microsoft Office
- CRM Software Usage
- Warehousing functions
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Technical Support Fundamentals Training - Sep 2023
- Foundations: Data, Data, Everywhere, Coursera - Mar 2022
- Ask Questions to Make Data-Driven Decisions - Apr 2022
Strength/Athletic Training
As a dedicated practitioner of strength and athletics training, I have cultivated a strong work ethic that translates seamlessly into my professional endeavors. Through the discipline and commitment required to excel in this hobby, I have honed my ability to set goals, push myself beyond perceived limits, and consistently strive for improvement.
Timeline
Sales Development & Customer Service
Chelsea Piers Fitness
06.2022 - 04.2023
Hospitality Team Member
Chelsea Piers Fitness
12.2021 - 06.2022
Stock Associate & Sales Support
Kith
12.2020 - 11.2021
Assistant Manager | Instructor
ILoveKickboxing
12.2016 - 10.2018
Associates Degree -
CUNY CITY TECH
- Technical Support Fundamentals Training - Sep 2023
- Foundations: Data, Data, Everywhere, Coursera - Mar 2022
- Ask Questions to Make Data-Driven Decisions - Apr 2022
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