Martin Tellez
Oakley,California
Summary
Proven track record in enhancing customer experience and workplace safety, demonstrated at McDonald's Restaurant. Excelled in training peers and elevating food quality standards, showcasing reliability and excellent communication. Skilled in surveillance and proactive problem-solving as a Security Guard at Star Protection, ensuring a secure environment. Proficient in customer relations and body language analysis.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
McDonald's Restaurant
12.2019 - Current
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
Security Guard
Star Protection
07.2021 - 11.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
No Degree - Process Technology
Los Medanos College
Pittsburg, CAHigh School Diploma -
Freedom High School
Oakley, CA05.2019
Skills
- Customer Service and Relations skills
- Excellent written and oral communication
- Workplace Safety
- Punctuality
- Reliability
- Body Language Analysis
- Work Integrity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Guard
Star Protection
07.2021 - 11.2023
Customer Service Specialist
McDonald's Restaurant
12.2019 - Current
No Degree - Process Technology
Los Medanos College
High School Diploma -
Freedom High School
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