Martin Tenorio

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

● Given guests with outstanding service and hospitality. Whether our guests are celebrating a special occasion or just spending time with friends-provided the extra mile

● Knowledgeable with menu rotations

● Certified trainer for server and food runner

● Excelled daily through our point of sales

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Upsold daily specials and beverage promotions to exceed daily sales goals.

● Worked and trained personnel in box office, concession, stocking, inventory management and ushering

● Excelled in customer service and concession sales (upselling)

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.