Martin Terrell
East Bay Inn
SAVANNAH,GA
13
years of professional experience
Results-driven professional with a background in hospitality operations, training, and health and safety compliance. Strong networker and relationship builder focused on staff development, efficient workflow, and dependable guest support.
Experienced with direct client support and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering a supportive environment.
Work History
Innkeeper
1 Year 1 Month- Supervised front desk operations, ensuring smooth check-in, check-out, and reservation handling.
- Coordinated housekeeping schedules to maintain room readiness and guest satisfaction.
- Resolved guest concerns promptly, delivering consistent service recovery and support.
- Processed billing, payments, and folios with accuracy and attention to detail.
Assistant General Manager
9 Years 5 Months- Supervised front desk, housekeeping, and maintenance teams to support consistent property performance.
- Oversaw daily hotel operations to maintain guest service standards and smooth departmental coordination.
- Managed guest concerns promptly, resolving service issues and protecting review quality.
- Coordinated staff schedules, coverage, and workflow adjustments to meet occupancy demands.
Community Support Individual
6 Months- Facilitated weekly meetings with clients to develop and refine treatment plans for anxiety, depression, and behavior problems.
- Communicated weekly with team leader to discuss clients and their progress.
- Documented all meetings in B.I.R.P. format.
Intern
8 Months- Assisted teachers with classroom preparation, instructional materials, and daily lesson setup.
- Assisted guidance counselor with daily responsibilities and administering standardized tests to students
- Assisted students after school with homework and games
Stocker
6 Months- Stocked shelves using handheld scanners and inventory systems to support real-time product availability.
- Rotated merchandise and removed damaged items to maintain quality standards and reduce shrinkage.
- Assisted customers and associates by locating products and coordinating fast aisle replenishment.
Education
Bachelor of Science - Social Work
High School Diploma
Skills
Reservation software
Safety protocols
Property maintenance
Team management
Workforce planning
Microsoft Office
Guest relations
Conflict resolution
Timeline
Innkeeper
East Bay Inn
09.2025 - 10.2026Read More
Assistant General Manager
Olde Harbour Inn
04.2016 - 09.2025Read More
Community Support Individual
Durden Consulting Services
09.2015 - 03.2016Read More
Intern
Bethesda Academy
09.2014 - 05.2015Read More
Stocker
Lowes Home Improvement Stores
10.2013 - 04.2014Read More
Savannah State University
Bachelor of Science from Social Work
Read More
Robert W. Groves
High School Diploma
Read More