Martin Touko
Wylie,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
OANDA
03.2019 - 11.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Customer Service Specialist
T-Mobile
01.2016 - 02.2019
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Education
Associate of Arts - Marketing
University of Douala
Cameroon01.2012
Skills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Customer Data Confidentiality
- Customer Account Management
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Microsoft Word/Excel/Powerpoint
- Asana
Certification
- Sales Essentials Certificate
- Bachelor degree in economic Science
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Call Center Representative
OANDA
03.2019 - 11.2023
Customer Service Specialist
T-Mobile
01.2016 - 02.2019
Associate of Arts - Marketing
University of Douala
Similar Profiles
ALEKSANDRA KUŹMAALEKSANDRA KUŹMA
Senior Analyst, Client Onboarding and Account Maintenance at OANDASenior Analyst, Client Onboarding and Account Maintenance at OANDA
Raman RandhawaRaman Randhawa
Founder & Director at SDK Bhangra AcademyFounder & Director at SDK Bhangra Academy
Kristen GrahamKristen Graham
Customer Service Representative at Accent MarketingCustomer Service Representative at Accent Marketing