Years + of professional experience
Martin VanBourgondien
Ocala
Summary
Accomplished and forward-thinking healthcare & education leader with a proven record of delivering operational excellence, strategic transformation, and sustainable growth across complex clinical and administrative environments. Adept in change management (ADKAR), data-driven decision-making, and cross-functional leadership. Successfully reduced transport delays by 30% through targeted process improvements. Skilled in SaaS implementation, talent development, and influencing stakeholders through executive storytelling and data-backed business case development.
Overview
10
10
Work History
Strategic Transformation & Operations Leadership
full time
Florida
04.2025 - Current
- Established and launched a hospital-based EMS transport department from the ground up, overseeing end-to-end operations, including workforce planning, regulatory compliance (ALS licensure, Medicaid billing authorization), equipment acquisition, and clinical training, resulting in fully reimbursable emergency services.
- Developed and executed multi-year strategic growth plans (3-, 5-, and 10-year forecasts), aligning with organizational goals, driving phased service expansion, improved cost-efficiency, and securing executive sponsorship and budget allocation for long-term scalability.
- Led cross-functional enterprise technology implementations using the ADKAR change management model, achieving over 90% stakeholder satisfaction, and maintaining uninterrupted clinical and operational services during system transitions.
- Delivered high-impact, data-driven business cases to senior leadership for service optimization projects including L&D transport redesign and SaaS platform integration resulting in approved funding and measurable enhancements in care delivery and operational performance.
Data Strategy & Continuous Improvement
full time
Florida
02.2022 - 02.2024
- Leveraged data analytics and departmental KPIs to drive a 30% reduction in transport delays, and significantly boost patient satisfaction, as reflected in improved Press Ganey scores.
- Designed and implemented performance dashboards using Power BI to track onboarding, response times, and team engagement, enhancing service-level agreement (SLA) compliance by 30%, and enabling real-time operational insights.
- Led quality improvement initiatives by developing scalable policies, metrics, and processes, facilitating cross-functional performance tracking, and regulatory alignment, while ensuring audit readiness and compliance with state and federal standards.
- Optimized clinical education programs through data-driven curriculum redesign and individualized learner support, increasing first-time certification pass rates by 25%, and elevating instructional engagement based on learner feedback and outcome analysis.
Executive Communication & Change Leadership
full time
Florida
04.2020 - 01.2022
- Conducted comprehensive internal and external analyses to support executive-level strategic planning, enabling data-informed storytelling that aligned with organizational priorities and market dynamics.
- Developed and delivered persuasive, insight-driven presentations to senior leadership, effectively advocating for operational enhancements and digital transformation initiatives that secured stakeholder buy-in and investment.
- Led enterprise change management efforts by designing and implementing superuser programs and scalable professional development pathways, fostering workforce readiness, and accelerating the adoption of new technologies.
- Partnered cross-functionally with key stakeholders to align transformation strategies with business objectives, promoting a culture of continuous improvement, and reinforcing organizational agility during periods of change.
Cross-Functional Program & Stakeholder Management
full time
Florida
08.2017 - 03.2020
- Directed cross-functional teams of 20+ professionals across IT, education, and clinical operations to execute enterprise system rollouts, achieving 100% compliance with implementation timelines and regulatory standards.
- Led LMS administration and enterprise-wide training compliance initiatives, ensuring staff competency, audit readiness, and alignment with evolving accreditation and regulatory requirements.
- Secured CoAEMSP accreditation and Department of Education approval for EMS education programs by coordinating end-to-end documentation and aligning the curriculum with National Registry standards, driving program credibility and quality assurance.
- Collaborated with compliance, IT, and instructional design teams to streamline accreditation processes and reduce operational rework by 25%, while enhancing vendor partnerships to support seamless technology integration, and service delivery.
Team Development & Leadership Advancement
full time
Florida
01.2015 - 07.2017
- Mentored and developed high-potential team members, resulting in multiple internal promotions, including advancement to Program Director and other key field and administrative leadership roles.
- Designed and implemented targeted professional development programs, fostering a culture of continuous learning, career progression, and organizational growth.
- Delivered individualized coaching and performance feedback, empowering staff to enhance leadership competencies, drive operational excellence, and assume expanded responsibilities.
- Supported succession planning and talent pipeline development by aligning mentorship initiatives with organizational objectives, improving retention, and internal mobility metrics.
Education
Master of Arts - Healthcare Administration Leadership
Capella University
02-2022
Bachelor of Science - Exercise Science
UNC Greensboro
05-2008
Skills
- Organizational agility
- Cross-functional collaboration
- Strategic leadership and vision
- Change management (ADKAR)
- Team empowerment and motivation
- Executive communication and influence
- Data-driven decision making
- Power BI and Tableau analytics
- Performance metrics development
- Financial modeling and forecasting
- Project management (Agile, Waterfall)
- Accreditation and regulatory compliance
Certifications And Tools
- Six Sigma Green Belt
- FEMA is 703B – resource management
- CRM Platforms: Salesforce, D365, Epic (transferable)
- LMS & EdTech Tools: Canvas, Blackboard, HealthStream, FISDAP
- Analytics: Power BI, Tableau, Minitab
Timeline
Strategic Transformation & Operations Leadership
full time
04.2025 - Current
Data Strategy & Continuous Improvement
full time
02.2022 - 02.2024
Executive Communication & Change Leadership
full time
04.2020 - 01.2022
Cross-Functional Program & Stakeholder Management
full time
08.2017 - 03.2020
Team Development & Leadership Advancement
full time
01.2015 - 07.2017
Master of Arts - Healthcare Administration Leadership
Capella University
Bachelor of Science - Exercise Science
UNC Greensboro
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