Martin van der Westhuysen
Cleveland ,United States
Summary
Developed and executed sales strategies to enhance client relationships and exceed sales targets, fostering a high-performing sales environment.
Overview
14
14
years of professional experience
Work History
Sales Manager
Banxso
Cape Town, South Africa
05.2023 - 02.2026
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Led sales team to develop strategies for client engagement and retention.
- Established robust follow-up system and personalized client interactions to improve customer retention rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Sales Manager
Immigrant Invest
Malta
11.2022 - 04.2023
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Negotiated vendor and supplier contracts to secure optimal pricing and terms, contributing to company profitability.
- Mentored and trained junior sales staff, supporting their professional development and enhancing team capabilities.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Sales Manager
Key Capital Marketing
Johannesburg, South Africa
07.2020 - 10.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Cultivated existing customer relationships and identified new opportunities by assessing needs and providing tailored services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Resolved customer relations issues, ensuring swift resolutions and enhancing client satisfaction.
- Addressed objections from potential clients by effectively responding to concerns and delivering customized solutions.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Call Center Sales Representative
UDM International
Johannesburg, South Africa
09.2018 - 06.2020
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Collaborated on strategies to improve call center performance metrics, contributing to overall team productivity.
- Navigated multiple software platforms concurrently while engaging customers, ensuring seamless service delivery in a fast-paced environment.
- Tracked customer interactions using CRM systems, maintaining accurate records for effective follow-ups.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
Store Manager
Jack Friedman Jewelers
Johannesburg, South Africa
11.2017 - 08.2018
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to highlight new products and promotions, enhancing customer engagement.
- Coached sales associates on product specifications, sales incentives, and selling techniques, resulting in increased customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered positive work environment by building strong team relationships through team-building activities and recognizing individual achievements.
Senior Sales Executive
Brown Jewelers
Johannesburg, South Africa
08.2016 - 08.2017
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Leveraged negotiation skills to enhance profit margins while upholding high customer service standards.
- Monitored sales performance metrics and refined tactics to consistently achieve desired results.
- Employed problem-solving techniques that elevated client satisfaction ratings.
Store Manager
Shimansky Jewelers
Johannesburg, South Africa
05.2014 - 06.2016
- Oversaw daily operations to ensure smooth store functioning, fostering a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Led store employees in fast-paced environment through proactive communication and constructive feedback.
- Enhanced customer satisfaction by training staff in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Executed opening and closing procedures for point of sale systems, ensuring accuracy and security.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Carat Co
Johannesburg, South Africa
02.2013 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, organized store environment, enhancing customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and minimizing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels and forecast future needs.
Sales Consultant
NWJ Jewelers
Johannesburg, South Africa
08.2012 - 02.2013
- Employed consultative sales techniques to identify customer needs and recommend suitable products and services.
- Advised clients on product selections tailored to unique needs, enhancing satisfaction upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Delivered sales and customer service support to walk-in customers, facilitating positive shopping experiences.
Education
High School Diploma -
Grens High Schoo;
East London, South Africa2010
Skills
- Relationship building
Direct sales
Sales strategy development
Sales planning
Account management
Client relationship management
Goals and performance
Sales team training
Team leadership
Staff management
Relationship building
Languages
Dutch
Elementary (A2)
English
Bilingual or Proficient (C2)
Timeline
Sales Manager
Banxso
05.2023 - 02.2026
Sales Manager
Immigrant Invest
11.2022 - 04.2023
Sales Manager
Key Capital Marketing
07.2020 - 10.2022
Call Center Sales Representative
UDM International
09.2018 - 06.2020
Store Manager
Jack Friedman Jewelers
11.2017 - 08.2018
Senior Sales Executive
Brown Jewelers
08.2016 - 08.2017
Store Manager
Shimansky Jewelers
05.2014 - 06.2016
Assistant Manager
Carat Co
02.2013 - 01.2014
Sales Consultant
NWJ Jewelers
08.2012 - 02.2013
High School Diploma -
Grens High Schoo;