MARTINA BRADY

Determined policy coverage suitable for clients needs help acquiring it while ensuring high-level customer service. Investigated, evaluated, and negotiated all assigned cases with high level of competence and knowledge. Employ excellent negotiation skills and conflict resolution techniques between the company policy holders, and contractors.

• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Performed over 100+ field investigations of damaged properties every month.
• Completed inspection, estimate, and payment of site for 90% of claims.
• Worked on various perils such as hail, wind, hurricane, water, and more.

Valuing efficiency and productivity, I consistently prioritize and manage multiple claims concurrently, ensuring timely resolution without compromising quality. Ability to streamline processes, efficiently gather and assess information, and leverage technological tools enables to maintain a high volume of claims while delivering accurate and fair settlements. This proactive approach has consistently resulted in reduced cycle times, increased customer satisfaction, and optimized resource allocation

• Successfully closed 15+ claims daily
• Collaborated with Public Adjusters, contractors and attorneys during the claims process.
• Researched and collected pictures, invoices and estimates to support supplement request while revising estimates.
• Settled claims after determining clients coverages, liability and authority levels.

Conducted thorough on-site assessments of commercial properties to identify potential hazards, evaluate risks, and assess compliance with safety regulations and industry standards. Maximized underwriting profitability by providing on time and detailed risk assessments reports.

• Conducted thorough inspections of commercial businesses to ensure compliance(fire protection systems, electrical wiring, and structural integrity). with underwriting guidelines and local building codes.
• Documented findings and provided detailed reports with recommendations for any necessary improvements or repairs.
• Settled reports with management within 24-48 hours of inspection.