Martina Childs
Milwaukee,USA
Summary
Polished customer service professional, successful at supporting productivity and business operations. Knowledgeable about industry practices and regulations, office management protocols and calendar management. Works well with minimal oversight to carry out demanding work.
Overview
9
9
years of professional experience
Work History
Executive Administrative Assistant
Childs & Childs Concrete Construction LLC
Milwaukee, USA
12.2022 - Current
- Handling incoming calls, emails, and other correspondence
- Drafting, editing, and responding to emails on behalf of the executive
- Prioritizing and resolving scheduling conflicts
- Sending out calendar invites and reminders
Clerk
United States Postal Service, USPS
Oak Creek, USA
08.2023 - 10.2024
- Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
- Handle and process customer purchases and returns of products and services
- Perform passport duties
- Maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers
- Prolonged standing while interacting with customers
- Provide general office and clerical support to assigned area
- Verify and enter demographic information on address change forms
Customer Service Representative/Wells Fargo Bank
Equiniti Trust Company
Milwa, Wisconsin
10.2022 - 08.2023
- Received inbound calls regarding stocks and share transfers and purchases
- Maintained a call volume of up to 100 calls per shift during peak times
- Cross-trained to join multiple queues throughout the Wells Fargo organization
- Assisted and troubleshoot issues with customers online accounts
- Conducted conference calls with lawyers and brokers regarding estate accounts
- Answer, screen, and route telephone calls
- Perform general clerical duties including filing, email correspondence, and mail distribution
- Create various reports and documents
Customer Service Representative
Masterlock
Oak Creek, Wisconsin
12.2018 - 07.2020
- Efficiently and thoroughly troubleshooting complex and service issues
- Positively and personably articulate knowledge and training, while engaging in chat assistant and email correspondents with customers, in order to problem solve on questions
Transfer Agent/Loan Document Specialist
Wells Fargo Shareowner Services
Phoenix, Arizona
06.2016 - 08.2018
- Received inbound calls regarding stocks, share transfers, and purchases.
- Maintained a call volume of up to 100 calls per shift during peak times.
- Cross-trained to join multiple queues throughout the Wells Fargo organization.
- Assisted and troubleshot issues with customers' online accounts.
- Conducted conference calls with lawyers and brokers regarding estate accounts.
- Answer, screen, and route telephone calls. Perform general clerical duties, including filing, email correspondence, and mail distribution. Create various reports and documents.
Education
Associate of Science - Nursing
Rio Salado College
Tempe, AZ08-2017
HS diploma -
Washington HS
Milwaukee, WISkills
- Knowledge of claims processing
- Strong research and analyst Organizational skills
- Strong communication skills both oral and written
- Presentation Skills
- Knowledge of Microsoft Office suite
- Intermediate knowledge of auditing, finance and claims operations
- Advanced negotiation skills
- Analytical skills
- Problem solving skills
- Strong project management skills
- Interpersonal skills
Timeline
Clerk
United States Postal Service, USPS
08.2023 - 10.2024
Executive Administrative Assistant
Childs & Childs Concrete Construction LLC
12.2022 - Current
Customer Service Representative/Wells Fargo Bank
Equiniti Trust Company
10.2022 - 08.2023
Customer Service Representative
Masterlock
12.2018 - 07.2020
Transfer Agent/Loan Document Specialist
Wells Fargo Shareowner Services
06.2016 - 08.2018
Associate of Science - Nursing
Rio Salado College
HS diploma -
Washington HS
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