Tierra Joyce
Columbus
Summary
Customer-centric professional skilled in managing payroll and resolving inquiries. Demonstrated problem-solving abilities and effective communication have consistently improved operational efficiency and client satisfaction. Can undertake difficult mandates, and meet tight deadlines.
Professional with proven experience supporting high-level executives. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking.
Overview
8
8
years of professional experience
Work History
Executive Administrative Assistant
Elite Resource Business Group
07.2018 - Current
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Coordinated meeting and work schedules for staff teams and executives.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Processed payroll for diverse employee groups in compliance with regulations.
Correctional Officer
CJCF
01.2026 - 05.2026
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of facilities and equipment to maintain operational integrity and security.
- Responded promptly to incidents, utilizing conflict resolution skills to de-escalate situations effectively.
- Trained new officers on procedures, safety standards, and emergency response protocols to enhance team performance.
- Ensured accurate documentation of daily activities, incidents, and reports in accordance with institutional policies.
- Conducted routine and emergency head counts.
Customer Care Expert
Select Portfolio Servicing
05.2025 - 10.2025
- Assisted customers with inquiries about mortgage servicing and account management.
- Resolved issues through effective communication and problem-solving techniques.
- Maintained positivity while addressing challenging customer interactions efficiently.
- Provided accurate information regarding payment options and account status.
Customer Service Admin - EMS Services
Saranova
03.2019 - 04.2025
- Received orders via phone, fax, or email for medical supplies.
- Maintained compliance for pharmacy licenses to place narcotic orders.
- Reviewed CSR orders for accuracy prior to distribution from the warehouse.
Education
High School Diploma -
Northland High School
Columbus, OH05-2005
Skills
- Payroll administration
- Compliance management
- Customer relationship management
- Insurance verification
- Account reconciliation
- Electronic claims submission
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
- Documentation and reporting
- Customer service
- Spreadsheet creation
- Schedule management
- Email management
- CRM software
- Transaction processing
- Invoice verification
Education and Training
other
Timeline
Correctional Officer
CJCF
01.2026 - 05.2026
Customer Care Expert
Select Portfolio Servicing
05.2025 - 10.2025
Customer Service Admin - EMS Services
Saranova
03.2019 - 04.2025
Executive Administrative Assistant
Elite Resource Business Group
07.2018 - Current
High School Diploma -
Northland High School