Martina Chalkley
Cullman
Summary
Servsafe certified manager seeking local opportunities for growth and advancement.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
General Manager
Arbys
08.2025 - Current
- Maximized efficiency by coaching and mentoring personnel on company procedures.
- Effectively built customer and employee loyalty.
- Managed budget.
- Managed employee reviews, training, and schedules.
General Manager
Taco Bell
10.2003 - 08.2025
- Started with this brand as a teenager.
- Mastered every level from crew member to general manager.
- Earned each promotion through consistent loyalty and hard work.
- Customer service guru.
- Food safety enthusiast.
- Crew level duties: reporting for scheduled shifts, proper uniform (complete with a smile), hand washing, cleaning/stocking, cash register accountability, prep, serving customers, opening and closing tasks, operating a headset, multitasking.
- Team trainer duties: responsible for the same duties as a crew member, cross trained on food and service, maintain a positive and upbeat attitude, responsible for learning dates and holding times, food safety checklist, delegating tasks to fellow crew members, training new hires.
- Shift lead duties: very similar to team trainers, with the addition of responsibility. These responsibilities include, safe access and money accountability, utilizing prep charts throughout shift, setting registers, handling open and close paperwork, managing metrics on shift, keeping team productive, recognizing employees for a job well done, conflict management and de escalating situations (customers and employees), teaching and hands on training, preform shift change, deploy employees to set the shift up for success, verifying truck deliveries, rotating stock, interviews, handling write ups and employee accountability, conducting professional interactions with vendors. (ex: McLane, maintenance, health dept, servsafe auditor)
- Assistant manager duties: very similar to shift lead, with the addition of completing POP, placing truck order, communicating shift goals with employees, attend growth classes at Tacala University, safety ambassador with the responsibility of coaching employees on safety tools and measures to prevent incidents, completing new hire paperwork, change order, and product transfers.
- General manager: one on ones with employees when needed, promotions, demotions, hiring and firing, documenting employees and managers, hosting biweekly manager meetings for shift and assistant managers to communicate results of the store and goals moving forward, attend weekly span meetings with fellow GMs and area manager, follow business flow, staying current with events going on in the area (fair, parades, concerts, ball games, festivals, etc.) to make sure the store was properly staffed and with product to serve the customers, conduct self core audits (food safety and brand standards) to prepare the team for unannounced core audit, completing weekly pest walks, making schedules with a seven day deployment chart (this was my vision for the shift, to make sure the “aces are in their places”, the manager was to deploy their team this way, and adjust if needed), each period complete a bench plan to plan employee growth and promotion with readiness checklists for potential promotions, change order, reviewing camera footage when needed to deal with an issue, read and respond to emails, pour knowledge into assistant and shift leads to promote confidence and effective shift management when the GM isn’t present, celebrate team members (accomplishments, birthdays, graduations, etc.). The GM is responsible for ordering smallwares, uniforms, and work orders for repairs. Build customer base, by following up on customer complaints and suggestions. Payroll. Keep current with employees vacation time, to ensure they were able to use it.
- Twenty One years of service
Education
Wallace State Community College
01-2017
High School - undefined
Susan Moore High School
Susan Moore, AL01-2006
Skills
- Time management
- Communication
- Organization
- Enthusiastic teaching and training skills
- High scoring on all food safety audits
- Sales
- Performance evaluations
- Vendor relationships
LANGUAGES
English
AWARDS
Tacala North Star Winner 2018
Timeline
General Manager
Arbys
08.2025 - Current
General Manager
Taco Bell
10.2003 - 08.2025
High School - undefined
Susan Moore High School
Wallace State Community College