Martina Hasette
Police Dispatch
Corpus Christi,Tx
Summary
Dynamic professional with extensive experience as a Police Dispatcher at Corpus Christi ISD Police Department, excelling in incident prioritization and information gathering. Proven ability to maintain composure in high-stress situations while effectively coordinating multi-agency responses. Strong data entry skills complemented by a commitment to public safety and exceptional customer service.
TAC // LASO Certifications :
Local Agency Security Officer (LASO) serves as the primary Information Security contact between a local law enforcement agency and the CSA. The LASO actively represents their agency in all matters pertaining to Information Security, including disseminating security alerts and maintaining security documentation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Corpus Christi ISD Police Department
02.2008 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Licensed Insurance Agent
State Farm and Allstate
01.2002 - 12.2007
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Education
Certificate of Technical Studies - Business Administration
Southern Careers Institute
Corpus Christi, TX05-1997
Cosmetology License - Cosmetology
Del Mar College
Corpus Christi, TX02-1990
No Degree - Legal Studies
Del Mar College
Corpus Christi, TX05-1976
Skills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Memory retention
Certification
- PST - Public Safety Telecommunicator
Languages
English
Native or Bilingual
French
Limited Working
Italian
Limited Working
Timeline
Police Dispatcher
Corpus Christi ISD Police Department
02.2008 - Current
Licensed Insurance Agent
State Farm and Allstate
01.2002 - 12.2007
Certificate of Technical Studies - Business Administration
Southern Careers Institute
Cosmetology License - Cosmetology
Del Mar College
No Degree - Legal Studies
Del Mar College
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