Martina Jackson
SHELBY,United States
Summary
Results-oriented professional with a strong background in customer service and operations management. Skilled in performance monitoring and employee development, consistently driving team productivity and resolving issues to maintain high service standards.
Overview
23
23
years of professional experience
3987
3987
years of post-secondary education
Work History
Team Leader Manager
Walmart
Kings Mountain, North Carolina
08.2019 - 09.2025
- Led team in daily operations and task assignments.
- Coordinated inventory management and stock replenishment processes.
- Trained new employees on company policies and customer service standards.
- Monitored employee performance and provided constructive feedback regularly.
- Resolved customer inquiries and complaints with effective communication skills.
- Provided guidance, coaching, and feedback to team members.
Operations Manager
Walmart
Kings Mountain, NC
03.2008 - 03.2019
- Managed daily operations to ensure efficient workflow and service quality.
- Coordinated inventory management processes to optimize stock levels.
- Oversaw scheduling to align staffing with operational needs and peak hours.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Sales Associate
Walmart
Shelby , NC
11.2002 - 03.2008
- Assisted customers with product selection and inquiries.
- Maintained organized and stocked sales floor displays.
- Operated cash registers and processed transactions efficiently.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Applied Science - Medical Transcription
Cleveland Community College
Shelby, NC 06.2006 - 05.2008
GED
Shelby , NCGranby High School
Norfolk, VASkills
- Team leadership
- Inventory management
- Customer service
- Performance monitoring
- Employee training
- Operations management
- Scheduling coordination
- Conflict resolution
Timeline
Team Leader Manager
Walmart
08.2019 - 09.2025
Operations Manager
Walmart
03.2008 - 03.2019
Associate of Applied Science - Medical Transcription
Cleveland Community College
06.2006 - 05.2008
Sales Associate
Walmart
11.2002 - 03.2008
GED
Granby High School