Martina Martinez
Clio,MI
Summary
Results-driven operations manager skilled in inventory control and customer service in fast-paced settings. Led teams through coaching and mentoring to enhance performance and satisfaction. Collaborated with management to implement marketing strategies that achieved sales targets while ensuring health and safety compliance. Analyzed sales data to optimize product offerings and promotional activities, driving operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Bridgeport, MI
03.2024 - Current
- Managed daily operations, inventory control, and customer service to enhance operational efficiency
- Demonstrated strong leadership skills by fostering teamwork among staff members
- Provided ongoing coaching and mentoring to team members, supporting their development
- Implemented strategies to reduce wait times during peak hours, leading to improved customer satisfaction
- Maintained strict adherence to health and safety regulations, ensuring a clean and sanitary work environment at all times
- Collaborated with district manager to achieve sales targets through effective marketing strategies and promotions
- Managed multiple projects simultaneously within established timelines
- Utilized sales data analysis tools to identify trends, informing decisions on product offerings and promotional activities
Barista
Starbucks
Birch Run, MI
09.2021 - Current
- Ensured customer satisfaction by addressing inquiries and resolving issues.
- Collaborated with team members in fast-paced environment to efficiently handle customer orders and enhance service delivery.
- Demonstrated strong teamwork skills. Worked in a fast-paced environment. Collaborated with team members to efficiently handle customer orders.
- Adhered to company policies and procedures to maintain operational standards.
- Trained new team members on company standards and procedures to ensure consistent service quality.
- Followed company policies and procedures.
- Provided expert product knowledge to customers, assisting with menu selection and enhancing overall customer experience.
Shift Leader
Hungry Howie's Pizza
Clio, MI
06.2018 - 02.2022
- Trained new employees on shift operations, ensuring smooth onboarding and integration into team.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Maintained an organized work environment by delegating tasks to staff.
- Train new employees
- Verified the cash drawers contained correct amounts of money during opening and closing shifts
- Prepared bank deposit reports detailing cash transactions
- Trained new employees on company policies and procedures
Education
General educational development - General Studies
Mott Community College
Flint, MIHigh school diploma -
Clio Area High School
Clio, MISkills
- Inventory control
- Point of sale
- Cash Handling
- Sales analysis
- Sales reporting
- Customer service
- Team Development
- Time management
- Communication skills
Personal Information
- Driving License: Yes
- Availability: Willing to relocate to: Genesee County, MI
Certification
Driver's License
Timeline
Shift Supervisor
Starbucks
03.2024 - Current
Barista
Starbucks
09.2021 - Current
Shift Leader
Hungry Howie's Pizza
06.2018 - 02.2022
General educational development - General Studies
Mott Community College
High school diploma -
Clio Area High School