Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martina Rodriguez

Miami

Summary

Dynamic professional with extensive experience in customer service and team collaboration, notably at Coopers Hawk Winery. Proven ability to enhance guest satisfaction and streamline operations. Skilled in lease preparation and adaptable to change, consistently delivering exceptional results in fast-paced environments. Committed to fostering positive relationships and optimizing service delivery.

Overview

4
4
years of professional experience

Work History

Host

Coopers Hawk Winery
Fort Myers, FL
10.2025 - Current
  • Assisted in training new hosts on operational procedures and customer service standards.
  • Coordinated with kitchen staff to ensure timely food delivery and service accuracy.
  • Resolved guest inquiries and complaints, maintaining high satisfaction levels.

Host /Restaurant Server

Olive Garden Restaurant
4811 Outer Loop, Louisville, KY, 40219
08.2022 - Current
  • Greeted and seated guests promptly, ensuring positive first impressions.
  • Managed waitlists efficiently, optimizing guest flow during peak hours.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Trained new team members on menu items and service protocols.

Receptionist

Norton Audubon Hospital
Louisville, KY
11.2024 - 03.2025
  • Managed patient check-in processes, ensuring accurate data entry and efficient service delivery.
  • Coordinated appointment scheduling for multiple departments, optimizing staff availability and patient flow.
  • Facilitated effective communication between patients and medical staff, enhancing overall patient experience.
  • Maintained organized filing systems for patient records, improving accessibility and compliance with privacy regulations.

Leasing Agent

The Avery Apartments
Louisville, KY
06.2024 - 11.2024
  • Managed lease agreements and ensured compliance with rental policies.
  • Conducted property tours, showcasing amenities and addressing tenant inquiries.
  • Coordinated move-in processes, including inspections and maintenance requests.

Education

High School Diploma -

Fairdale High School
Fairdale, KY
05.2024

Skills

  • Customer service
  • Team collaboration
  • Adaptable to change
  • Move-in coordination
  • Staff coordination
  • Lease preparation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Host

Coopers Hawk Winery
10.2025 - Current

Receptionist

Norton Audubon Hospital
11.2024 - 03.2025

Leasing Agent

The Avery Apartments
06.2024 - 11.2024

Host /Restaurant Server

Olive Garden Restaurant
08.2022 - Current

High School Diploma -

Fairdale High School