Martina Stavole
Cleveland,OH
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Experienced with plant care and customer service in garden center setting. Utilizes in-depth knowledge of plant species and care requirements to assist customers and improve sales. Track record of effective teamwork and communication, enhancing overall customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server
NuVue Bar and Grill
Bath, OH
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Garden Center Associate
The Flower Loft at Galis
Beachwood, OH
08.2022 - 08.2024
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Unloaded plants and nursery items from delivery trucks.
- Assisted customers with finding requested plants and flowers.
- Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
- Enhanced plant growth by implementing effective watering and fertilization techniques.
- Ensured optimal growing conditions with diligent monitoring and adjusting of temperature, humidity, and lighting levels.
- Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
Landscaper
Sun Power Landscaping
Richfield, OH
05.2022 - 10.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Prepared soil for planting and sowing.
Server
The Clearview Inn and Steakhouse
Bath, OH
03.2020 - 08.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
Revere High School
Richfield, OHSkills
- Strong work ethic
- Exceptional customer service
- Fast learner
- Cash handling
- Guest engagement
- High volume dining
- Team collaboration
- Multitasking and organization
- Upselling techniques
- POS operation
- Plant identification
- Organic gardening
- Plant propagation
- Garden restoration
- Indoor plant care
- Problem-solving
- Honest and dependable
- Problem-solving abilities
Timeline
Server
NuVue Bar and Grill
05.2024 - Current
Garden Center Associate
The Flower Loft at Galis
08.2022 - 08.2024
Landscaper
Sun Power Landscaping
05.2022 - 10.2023
Server
The Clearview Inn and Steakhouse
03.2020 - 08.2022
Revere High School