Martina Tolentino
Kerens,TX
Summary
Dedicated Waitress Supervisor known for strong complaint resolution and order accuracy. Committed to enhancing guest experiences and driving operational success through effective team training and management.
Experienced professional in the hospitality industry, skilled in sales promotion and cash handling. Successfully trained and mentored staff while optimizing operations to improve customer satisfaction and service efficiency.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
El Mexicano Grill Restaurant
Corsicana, TX
01.2021 - 09.2025
- Supervised daily operations, ensuring efficient service and adherence to restaurant standards.
- Trained and mentored new staff on customer service protocols and menu knowledge.
- Managed scheduling of waitstaff, optimizing coverage during peak hours for improved service flow.
- Implemented training programs that enhanced team performance and reduced onboarding time for new hires.
- Resolved customer complaints swiftly, enhancing guest satisfaction and promoting repeat business.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
Waitress Supervisor
Dos Juanes Restaurant
Mount Calm, TX
01.2020 - 01.2021
- Coordinated with kitchen staff to streamline order processes, improving communication and reducing wait times.
- Oversaw inventory management, ensuring adequate stock levels and minimizing waste through effective ordering practices.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Sandwich Artist
Subway
Dawson, TX
09.2019 - 11.2019
- Crafted customized sandwiches to meet customer specifications and dietary preferences.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Trained new team members on sandwich preparation techniques and customer service standards.
- Streamlined ingredient inventory processes, reducing waste and improving efficiency.
Education
Associate of Science - General Studies
Navarro College
Corsicana, TX12-2024
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Cash handling
- Production reporting
Timeline
Waitress Supervisor
El Mexicano Grill Restaurant
01.2021 - 09.2025
Waitress Supervisor
Dos Juanes Restaurant
01.2020 - 01.2021
Sandwich Artist
Subway
09.2019 - 11.2019
Associate of Science - General Studies
Navarro College