Martin E. Rodriguez
Edinburg,TX
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
04.2022 - Current
- Executes the bank's risk culture and strives for operational excellence
- Builds relationships with individual clients to meet their financial needs
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Grows business knowledge and network by partnering with experts in small business, lending and investments
- Manages financial center traffic, appointments and outbound calls effectively
- Drives the client experience
- Manages cash responsibilities
Teller
Wells Fargo
08.2018 - 04.2022
- Providing excellent customer service; processing account transactions effectively; maintaining a cash drawer; listening carefully to customers and escalating issues as needed; and following proper procedures to minimize risk, errors, and to reduce fraud.
Cashier
Lee's Pharmacy
04.2016 - 08.2018
- Greeting customers, handling their complaints, keeping the store well-stocked and clean, counting the money in the cash drawer, and processing items
- Managed customer service related situations with ease, accuracy and patience
- Supported the pharmacists and pharmacy technicians in filling prescriptions for patients.
Cashier/Sales Associate
Stripes
11.2014 - 03.2016
- Maintaining ethical integrity, and honesty while handling money, checks, and other types of payment received for products sold
- Providing prompt, courteous customer service by discovering guest's needs
- Ringing up all sales on the cash register, or point-of-sale equipment properly and accurately
- Using suggestive selling techniques.
Education
Some College - Music Education
The University of Texas
High School Diploma -
Valley View High School
2012
Skills
- Banking Operations Knowledge
- Security Understanding
- Financial Processes Understanding
- Community Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank of America
04.2022 - Current
Teller
Wells Fargo
08.2018 - 04.2022
Cashier
Lee's Pharmacy
04.2016 - 08.2018
Cashier/Sales Associate
Stripes
11.2014 - 03.2016
Some College - Music Education
The University of Texas
High School Diploma -
Valley View High School