Martinique Meza
Fresno,CA
Summary
Experienced hard-working bilingual with great clerical and people skills seeking a new career
Overview
8
8
years of professional experience
Work History
Medical Records Specialist /Front Desk Receptionist
First Health Medical Center
Fresno, CA
11.2019 - 03.2021
- Adhered to HIPAA guidelines when handling protected health information.
- Maintained accurate documentation of all activities related to medical records.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Monitored progress notes entered into the system by physicians or other healthcare providers.
- Answered inquiries regarding the status of patient records or their availability.
- Collected, filed, scanned, and retrieved confidential patient information.
- Scanned documents into electronic health record system according to established procedures.
- Maintained electronic medical records for all clients
- Responded to customer inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Lithia Hyundai of Fresno
Business Development Center
Fresno, CA
04.2017 - 09.2017
- Developed and maintained relationships with prospective clients to drive sales growth.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with sales team to create effective presentations for potential clients.
- Assisted in the preparation of proposals and contracts for new accounts.
Freeway Insurance
Customer Representative
Fresno, CA
01.2017 - 03.2017
- Assisted customers in understanding insurance options and coverage details.
- Processed policy applications and renewals efficiently using internal software systems.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Collaborated with team members to streamline operational workflows and improve service delivery.
123 Fashion
Sales Associates
Fresno, CA
09.2014 - 01.2015
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
99 Cents Store
Cashiers
Fresno, California
02.2013 - 03.2014
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Phlebotomy - Phlebotomy
Sanger Adult School
Sanger, CA11-2018
Office Assistant
Cesar Chávez Adult School
Fresno, CA11-2015
High School Diploma -
J E YOUNG
Fresno, CA08-2012
Some College (No Degree) -
Fresno City College
Fresno, CASkills
- Bilingual (Spanish)
- Medical records management
- Insurance verification
- Medical office procedures
- Medical records filing
- Attentive to detail
- HIPAA compliance
- Electronic health records
- Data entry accuracy
- Document scanning
- Patient information management
- Customer service
- Confidentiality protocols
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Sales
- Cash Handling
Languages
Spanish
Native/ Bilingual
Timeline
Medical Records Specialist /Front Desk Receptionist
First Health Medical Center
11.2019 - 03.2021
Lithia Hyundai of Fresno
Business Development Center
04.2017 - 09.2017
Freeway Insurance
Customer Representative
01.2017 - 03.2017
123 Fashion
Sales Associates
09.2014 - 01.2015
99 Cents Store
Cashiers
02.2013 - 03.2014
Phlebotomy - Phlebotomy
Sanger Adult School
Office Assistant
Cesar Chávez Adult School
High School Diploma -
J E YOUNG
Some College (No Degree) -
Fresno City College