Martin Jr Balderas Santacruz
San Marcos,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Caregiver
Silverado Encinitas Memory Care Community
Encinitas
06.2023 - 10.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Followed care plan and directions to administer medications.
Retail Associate
DDs Discounts
08.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Beauty Advisor
Ulta Beauty
05.2021 - 01.2022
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- I would also provide customers with color matching, foundation matching, and product knowledge.
- Also helped clean and sanitize all products during the Covid-19 Pandemic.
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Greeted customers upon entering store or salon and established friendly relationships with them.
Education
High School Diploma -
San Marcos High School
San Marcos, CA06.2018
Skills
- Customer greeting
- Good communication skills
- Attention to detail
- Exceptionally Organized
- Excellent Customer service
- bilingual, English and spanish
- Cash Register Operation
- Problem solving
- Leadership
- Interpersonal communication
Timeline
Caregiver
Silverado Encinitas Memory Care Community
06.2023 - 10.2023
Retail Associate
DDs Discounts
08.2022 - 01.2023
Beauty Advisor
Ulta Beauty
05.2021 - 01.2022
High School Diploma -
San Marcos High School
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