Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Martino Aldaco

Stockton,CA

Summary

Dynamic professional with extensive experience at Amazon, excelling in customer service and team building. Proven track record in boosting revenue through effective sales promotions and conflict resolution. Skilled in inventory management and performance metrics, fostering strong client relationships while achieving ambitious business targets.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Simply Fondue
Livermore, CA
01.2023 - Current
  • Promoted available products and services to customers during service.
  • Providing full 4 course fine dining experience.
  • Managing multiple group parties ranging, but not limited to, 1-20 guests.

Area Manager

Amazon
Tracy, California
10.2013 - 07.2022
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Conferred with technical and administrative staff to devise and implement corrective actions.
  • Boosted team morale and overall revenue by creating sales contests.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Monitored and evaluated district performance to ensure goals were met.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Managed groups of associates ranging from 50-120 on any given shift.

Store Manager

Tilt
Tracy, California
02.2011 - 10.2013
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Organized promotional events to increase product awareness.
  • Planned special promotions or discounts based on market trends.
  • Resolved customer complaints in a timely manner.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Education

High School Diploma -

Tracy High School
Tracy, CA
06-2010

Skills

  • Customer service
  • Issue resolution
  • Sales promotion
  • Data entry
  • Point of sale systems
  • Customer relationship management
  • Inventory management
  • Team building
  • Performance metrics
  • Cash handling
  • Communication skills
  • Conflict resolution
  • Time management
  • Event planning
  • Quality control
  • Microsoft outlook
  • Schedule mastery
  • Business development
  • Hospitality and accommodation
  • Complaint handling
  • Key holder experience
  • Training development aptitude
  • Staff training
  • Decision-making
  • Retail sales customer service
  • Store maintenance
  • Problem resolution
  • Escalation management
  • Retail marketing
  • Money handling

Affiliations

  • Music Enthusiast (Singing/Performing)

Languages

English
Full Professional

Accomplishments

  • AMZL First Team award - Given to prestige managers in Amazon logistics.
  • Launched and Managed #1 Arcade Store in Western US for TIlt

References

References available upon request.

Timeline

Customer Service Representative

Simply Fondue
01.2023 - Current

Area Manager

Amazon
10.2013 - 07.2022

Store Manager

Tilt
02.2011 - 10.2013

High School Diploma -

Tracy High School

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Martino Aldaco