Martino Aldaco
Stockton,CA
Summary
Dynamic professional with extensive experience at Amazon, excelling in customer service and team building. Proven track record in boosting revenue through effective sales promotions and conflict resolution. Skilled in inventory management and performance metrics, fostering strong client relationships while achieving ambitious business targets.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Simply Fondue
Livermore, CA
01.2023 - Current
- Promoted available products and services to customers during service.
- Providing full 4 course fine dining experience.
- Managing multiple group parties ranging, but not limited to, 1-20 guests.
Area Manager
Amazon
Tracy, California
10.2013 - 07.2022
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Boosted team morale and overall revenue by creating sales contests.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Monitored and evaluated district performance to ensure goals were met.
- Provided guidance on the implementation of new policies and procedures in stores.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Managed groups of associates ranging from 50-120 on any given shift.
Store Manager
Tilt
Tracy, California
02.2011 - 10.2013
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
High School Diploma -
Tracy High School
Tracy, CA06-2010
Skills
- Customer service
- Issue resolution
- Sales promotion
- Data entry
- Point of sale systems
- Customer relationship management
- Inventory management
- Team building
- Performance metrics
- Cash handling
- Communication skills
- Conflict resolution
- Time management
- Event planning
- Quality control
- Microsoft outlook
- Schedule mastery
- Business development
- Hospitality and accommodation
- Complaint handling
- Key holder experience
- Training development aptitude
- Staff training
- Decision-making
- Retail sales customer service
- Store maintenance
- Problem resolution
- Escalation management
- Retail marketing
- Money handling
Affiliations
- Music Enthusiast (Singing/Performing)
Languages
English
Full Professional
Accomplishments
- AMZL First Team award - Given to prestige managers in Amazon logistics.
- Launched and Managed #1 Arcade Store in Western US for TIlt
References
References available upon request.
Timeline
Customer Service Representative
Simply Fondue
01.2023 - Current
Area Manager
Amazon
10.2013 - 07.2022
Store Manager
Tilt
02.2011 - 10.2013
High School Diploma -
Tracy High School
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