Martino Fox
LEXINGTON,KY
Summary
Accomplished manager with a proven track record at The Manchester Hotel, enhancing guest satisfaction and streamlining operations. Expert in guest relations and staff training, I've led teams to achieve significant improvements in customer service management. Skilled in time management and problem-solving, my leadership has directly contributed to increased efficiency and profitability.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Supervisor
The Manchester Hotel
Lexington, KY
09.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
Security Supervisor
GardaWorld Security
Lexington, KY
03.2022 - 09.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
General Manager
Southland Bowling Alley
Lexington, KY
03.2017 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Education
High School Diploma -
Broadripple High School
Indianapolis, INUniversity of Kentucky
Lexington, KY 08.2009 - 05.2010
Sullivan University
Louisville, KY 08.2010 - 05.2013
Skills
Time Management
Guest Relations
Reservations Management
Problem-solving skills
Customer Service Management
Word Processing
Data Entry Efficiency
Training and mentoring
Team building proficiency
Staff Supervision
Staff Training and Development
Scheduling and Planning
Timeline
Front Desk Supervisor
The Manchester Hotel
09.2023 - Current
Security Supervisor
GardaWorld Security
03.2022 - 09.2023
General Manager
Southland Bowling Alley
03.2017 - 04.2022
Sullivan University
08.2010 - 05.2013
University of Kentucky
08.2009 - 05.2010
High School Diploma -
Broadripple High School