MARTIR ANTONIO VILLATORO GUEVARA
Denham Springs,LA
Summary
Experienced Shift Manager with a proven track record of keeping operations on track and customers happy with high-quality, efficient service. Shift Lead Manager with real-world experience managing day-to-day operations. Known for promoting appetizers, specialty items, and unique wine selections to significantly increase guest check averages.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Chipotle Mexican Grill LlC
Baton Rouge, LA
05.2024 - 02.2026
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated staff scheduling to maintain adequate coverage during peak hours and events.
- Analyzed sales data to identify trends, inform staffing decisions, and drive sales performance.
- Led team meetings to communicate goals, promote teamwork, and address operational challenges effectively.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
server
IHOP
Baton Rouge, LA
12.2022 - 09.2023
- Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
- Assisted with cashiering and Point of Sale (POS) system procedures during busy hours.
- Provided prompt service to customers in order to maintain high levels of satisfaction.
- Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options.
Shift Manager
Pollo Campero
Takoma Park, MD
11.2018 - 07.2022
- Was thorough and professional in my responses to all customer inquiries.
- Handled all customer complaints professionally, putting customer satisfaction first.
- Was in charge of answering customer questions about merchandise and pricing.
- Kept track of the dining room's inventory and replenished it as needed.
- Assisted wait staff with food delivery and guest requests on a timely basis.
Education
High School diploma -
high point
Beltsville, MD01-2018
Skills
- Problem resolution
- Languages
- Spanish & English
Certification
ServSafe management certificate
Timeline
Shift Manager
Chipotle Mexican Grill LlC
05.2024 - 02.2026
server
IHOP
12.2022 - 09.2023
Shift Manager
Pollo Campero
11.2018 - 07.2022
High School diploma -
high point