Martice Nunn
Schaumburg,IL
Summary
Accomplished Store Manager at Casey's with a proven track record in enhancing customer satisfaction and team performance. Expert in inventory controls and adept at training and mentoring, demonstrating exceptional leadership and customer service focus. Successfully managed operations and resolved complex customer issues, driving positive outcomes and maintaining high standards.
Overview
5
5
years of professional experience
Work History
Shift Manager
Wendy's
10.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Store Manager
Casey's
03.2020 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
No Degree - Business Administration And Management
Kaplan College
Renton, WASkills
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Training and mentoring
- Inventory controls
- Performance reviewing
- Scheduling expertise
- Shift leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager
Wendy's
10.2024 - Current
Store Manager
Casey's
03.2020 - 08.2024
No Degree - Business Administration And Management
Kaplan College
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