Martyna Drozdz
Chicago,IL
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
6
6
years of professional experience
Work History
Server
CORE & RIND HOSPITALITY
Evanston, IL
05.2022 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Private Nanny
Reed Singer
Chicago, IL
07.2017 - 11.2022
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Prepared meals according to dietary needs of the family's children.
- Transported the children safely to appointments, social engagements or recreational activities.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Developed an understanding of each child's individual strengths and weaknesses.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
Education
Bachelor of Arts - Education
Jane-Addams-School
Berlin, Germany07-2016
Skills
- Food Running
- Table Bussing
- Food inspection
- Beverage Preparation
- Order delivery practices
- Food Delivery
- Guest Engagement
- Supply Restocking
- Table resetting
- Hostess support
- Team member support
- Safe Food Handling
- Check payment processing
- Calm Demeanor
- Dining customer service
- POS operation
Languages
German
Native/ Bilingual
Polish
Native/ Bilingual
Timeline
Server
CORE & RIND HOSPITALITY
05.2022 - 12.2023
Private Nanny
Reed Singer
07.2017 - 11.2022
Bachelor of Arts - Education
Jane-Addams-School
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