Maruf Ahamed
The Bronx,NY
Summary
Dedicated and dependable professional with experience in security, customer service, sales, cash handling, and administrative support. Licensed Security Guard with OSHA 30 certification and a proven ability to work effectively in fast-paced environments while maintaining professionalism and attention to detail. Experienced in interacting with customers, handling transactions, maintaining safety and security, resolving issues, and supporting daily operations. Strong communication, problem-solving, teamwork, and organizational skills developed through work in security services, retail, solar sales, and educational programs. Proficient in Microsoft Office, Google Workspace, data entry, record management, and report documentation. Recognized for a strong work ethic, reliability, adaptability, and a commitment to delivering excellent service. Seeking opportunities to contribute, grow professionally, and take on increasing responsibilities within a reputable organization.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales Agent
Wolf River electric
Minneapolis, Minnesota
06.2026 - 2026
- Facilitated customer selection of electrical products and services.
- Provided detailed information on product features and benefits.
- Processed sales transactions accurately and efficiently at point of sale.
- Collaborated with team members to improve customer service delivery.
- Resolved customer inquiries and concerns promptly.
- Educated customers about energy-efficient solutions and available rebates.
- Engaged professionally with customers, ensuring polite support for sales and services.
- Answered questions and addressed complaints via in-person, phone, and email communications.
Security Guard
McCray Global Protection Corp
Manhattan, New York
02.2026 - 2026
- Conducted daily security patrols to deter and detect suspicious activities.
- Monitored access points, ensuring adherence to security protocols.
- Assisted in crowd control during events, maintaining order and safety.
- Documented incidents and prepared reports for management review.
- Collaborated with law enforcement on investigations as needed.
- Responded promptly to alarms, emergencies, and disturbances.
- Provided professional customer service assistance to staff and visitors.
- Surveilled multiple CCTV feeds for suspicious activity or intrusions.
Cashier
SUBWAY®Restaurants
The Bronx, New York
06.2023 - 12.2025
- Efficiently processed customer orders at point of sale.
- Handled cash transactions accurately and securely.
- Maintained cleanliness and organization of service area.
- Operated cash register efficiently, processing payments by various methods.
- Collected payments and provided accurate change.
- Built and maintained productive relationships with employees.
Cashier
Dunkin' Donuts Franchising
The Bronx, New York
01.2022 - 09.2025
- Efficiently processed customer orders at point of sale, ensuring quick service.
- Accurately handled cash transactions and maintained security protocols.
- Prepared coffee and bakery items in accordance with company standards.
- Collaborated with team members to streamline operations during peak hours.
- Trained new cashiers on register systems and customer service practices.
- Monitored inventory levels and restocked supplies as necessary.
- Operated cash register to process payments via cash, check, credit card, gift card, or automatic debit.
- Accepted payments, issued receipts, and provided accurate change while promoting loyalty programs.
Group Leader
SYEP
The Bronx, New York
07.2022 - 08.2023
- Conducted team meetings to discuss project progress and resolve challenges.
- Mentored junior staff, enhancing skills and improving program delivery.
- Facilitated stakeholder communication to ensure program alignment.
- Evaluated program effectiveness using participant surveys and feedback sessions.
- Collaborated with other group leaders to resolve inter-team issues.
- Assisted in conflict resolution among team members.
- Communicated objectives and tactics to meet organizational goals.
- Motivated teams to achieve potential by setting achievable goals.
Kids Activities Team Member
co-op student aid
The Bronx, New York
01.2021 - 01.2023
- Built strong relationships with campers through active listening and patience, fostering a supportive environment.
- Oversaw daily operations, promoting effective workflows and enhancing overall productivity.
Education
High School Diploma -
HighSchool For Energy And Technology
The Bronx, NY06-2023
Some College (No Degree) - Business Administration and Management
Borough of Manhattan Community College
New York, NYSkills
- Customer Service Excellence
- Communication Skills (Verbal & Written)
- Security & Surveillance Monitoring
- Conflict Resolution & De-escalation
- Problem Solving & Critical Thinking
- Teamwork & Collaboration
- Time Management
- Computer Proficiency (Microsoft Office & Google Workspace)
- Data Entry & Record Management
- Organizational Skills
- Cash Handling & Financial Transactions
- Report Writing & Documentation
- Attention to Detail
- Relationship Building
- Sales & Customer Engagement
- Professionalism & Strong Work Ethic
Languages
Bengali
Native/ Bilingual
English
Full Professional
Certification
- Security guard
- Osha 30
Timeline
Sales Agent
Wolf River electric
06.2026 - 2026
Security Guard
McCray Global Protection Corp
02.2026 - 2026
Cashier
SUBWAY®Restaurants
06.2023 - 12.2025
Group Leader
SYEP
07.2022 - 08.2023
Cashier
Dunkin' Donuts Franchising
01.2022 - 09.2025
Kids Activities Team Member
co-op student aid
01.2021 - 01.2023
High School Diploma -
HighSchool For Energy And Technology
Some College (No Degree) - Business Administration and Management
Borough of Manhattan Community College