Marva Cousert
Aurora,IL
Summary
Dynamic sales professional with a record of exceeding targets and fostering customer loyalty. Expertise in team leadership and negotiation, driving collaboration to elevate service quality and achieve goals.
Overview
28
28
years of professional experience
Work History
Premier Sales Agent
Wayfair
Aurora, IL
07.2023 - Current
- Facilitated product selection and resolved inquiries, enhancing customer experience during sales interactions.
- Collaborated with team members to achieve daily sales targets and improve service quality.
- Delivered prompt responses to customer concerns, fostering satisfaction and loyalty.
- Engaged customers, providing professional support for sales and service needs, reinforcing customer relationships.
General Manager
Point 180
01.2010 - 07.2023
- Motivate, direct and coordinate activities of the sales team(s) to meet and/or exceed sales goals and objectives
- Maintain a minimum of 105% of goal.
- Held each team and EM accountable for achieving daily and weekly sales objectives
- Hold EMs personally accountable for their teams and all documents/equipment that pertain to team sales
- Track and verify head count, team revenue and verify changes are accurate
- Determined staffing requirements based on client headcount requests; interviewed, hired, developed, and managed new employees
- Trained, coached, and mentored team members on sales techniques, products, and policies.
- Utilized Salesforce for managing customer relationships and sales data.
- Manage 4 Event Managers with 10 plus people on each team.
- Ensure adherence to all company policies and procedures
- Administer and document all counseling and terminations appropriately, accurately and in a timely manner while following established procedures
- - Participated in meetings to discuss sales strategies and team performance. and exceeding anticipated sales goals through the use of cold calling, lead generation and other prospecting tools.
Sales Manager (President's Club)
Comcast
01.2005 - 01.2010
- - Exceeded sales goals by leveraging cold calling, lead generation, and prospecting tools.
- - Identified client needs, developed tailored proposals, and successfully negotiated sales contracts with senior executives.
- Managed all sales from closing to product delivery, installation, and training.
- - Managed team of 10 BAE's, providing training and guidance for new hires while implementing 30/60/90 Management Plans.
Sr. Small Business Account Manager (President's Club)
SBC
01.1999 - 01.2005
- - Identified client needs, developed custom design proposals, and negotiated sales contracts with senior executives.
- - Exceeded sales goals through cold calling, lead generation, and prospecting tools, successfully selling T1 and ISDN, DSL, and access lines.
- Managed all sales from close to product delivery, installation, and training.
- - Led a team of approximately 10 employees, overseeing their daily activities and performance.
- - Implemented customer retention strategies to strengthen client loyalty and satisfaction.
Education
Business Administration
DeVry
09-2000
Skills
- Salesforce management
- Customer relationship management
- Sales planning
- Product knowledge
- Negotiation skills
- Team leadership
Timeline
Premier Sales Agent
Wayfair
07.2023 - Current
General Manager
Point 180
01.2010 - 07.2023
Sales Manager (President's Club)
Comcast
01.2005 - 01.2010
Sr. Small Business Account Manager (President's Club)
SBC
01.1999 - 01.2005
Business Administration
DeVry